Greater Hyderabad Area
I didn’t start my career with a title. I started with a headset and a willingness to listen: to customers, to teams, and often to what wasn’t being said. Over the last 8 years at Bell Techlogix, and nearly two decades in IT services, my journey has evolved from resolving tickets to resolving trust gaps across global delivery ecosystems. Today, as Managing Director leading our India operations, my focus is simple: build capability, not just capacity, and create cultures that scale alongside technology. I believe modern IT services are no longer defined by location or labor models. They are defined by accountability, governed innovation, and the ability to deliver outcomes with empathy. Whether driving modernization, aligning cross-functional teams, or working alongside executive stakeholders, I operate with one principle: execution builds momentum, but trust builds longevity. Some milestones along the way: Scaled offshore delivery 19X in two years Built leadership pathways enabling 15% internal promotions Established a state-of-the-art delivery facility in Hyderabad Achieved Great Place to Work® Certification within two years of launch Supported key client renewals and new growth across competitive markets I’m passionate about shaping a global delivery model that is human-centric, AI-ready, and grounded in trust. Because the future of IT services won’t be defined by effort. It will be defined by the confidence organizations place in those who deliver outcomes.
As the India Country Head of Bell Techlogix, I lead the strategy, growth, and evolution of our global delivery operations, building a high-trust ecosystem that connects people, technology, and outcomes. My focus extends beyond operational leadership; I work to position India as a strategic engine for innovation, governed transformation, and scalable service excellence. In this role, I drive the expansion of high-performing teams, strengthen cross-functional delivery models, and align local execution with global business priorities. From shaping client partnerships and executive engagement to enabling culture and leadership pathways, my approach balances operational rigor with human-centric leadership. My responsibilities span: Strategic Growth & Market Alignment: Driving business expansion while reinforcing India’s role in a globally integrated delivery model. Operational Transformation & Service Excellence: Evolving service delivery toward predictive, AI-ready, and outcome-driven operations. Client & Stakeholder Leadership: Partnering with executive stakeholders to build trust, enable modernization, and deliver measurable impact. People, Culture & Leadership Development: Scaling teams with intent, fostering inclusive growth, and creating environments where talent thrives. Financial Stewardship & Governance: Ensuring sustainable growth through disciplined financial management, compliance, and operational transparency. I remain deeply committed to building a delivery organization that is resilient, collaborative, and future-ready; where innovation is guided by accountability and global teams operate as one ecosystem.
Responsibilities include: Developing solution strategies and roadmaps for consultative engagements for the Service Delivery Analytics practice. Designing, developing, and deploying consulting offerings to solve business problems using the latest and most appropriate technologies in analytics and Industry Research Manage the global team of Six Sigma Black Belts and Project Managers driving value realization projects across multiple delivery towers. Drive Margin Improvement Projects across accounts to ensure Optimized Best in Class Delivery. Lead Impact Projects to implement advanced enterprise wide operating processes based on proven methods (Structured Process Design, Lean Six Sigma and others). Work directly with Executive Leadership and functions to improve overall business performance and customer satisfaction metrics Analytics as a Service - Portfolio Build Delivering value in the marketplace by supporting teams serving clients; spearheading the deployment of consulting offerings and leading key research initiatives. Designing strategic account support through proactively maintaining high-level technical and operational expertise and understanding of industry trends and customer requirements. Applying deep and broad technical and business experience and knowledge of industry to drive organizational direction, strategies and business model. Managing and coaching the team of consultants to demonstrate best in class delivery, drive down costs and achieve trusted advisor status with customer. Driving organizational maturity with implementation of benchmarking & best practices.
Maintaining and optimizing the cost of delivery and Service for the Data Analytics and the Reporting Organization Developing and implementing plans for improving Business Intelligence & Performance via Operational Reporting, SLA & Service Excellence Reporting across the Global Clients. Thought Leadership with key business stakeholders to design and develop semantic layers used for end user reporting, KPI’s and analytics capability. Managing the reporting and analytics platform(s) to ensure that scheduled jobs are successfully run and analytics data aligns to timeliness / completeness requirements. Working with database administrators to ensure that databases feeding the reporting platforms are tuned for optimal performance. Managing the day to day activities of the Global Reporting Organization. Collaborate with and mentor the teams and participating in forums for information sharing across the firm. Manage Executive Reporting Teams to ensure accurate representation on Organization Wide Data. Responsible for Client and engagement management for all the service offerings. Ensure Customer Satisfaction for all the service offerings including delivery commitment. Responsible for achieving the agreed targets for business growth and the Service Level Agreements.
Functions: 1. Maintaining and optimizing the cost of delivery and Service for the various Service Desks and ITIL Support Functions. 2. Managing the Business Development and Account Management for the Global Clients 3. Responsible for Client and engagement management for all the service offerings. 4. Ensure Customer Satisfaction for all the service offerings including delivery commitment. 5. Responsible for achieving the agreed targets for business growth and the Service Level Agreements. 6. Leverage strong relationships with theater sales and delivery leaders and with external customers to understand customers’ business needs, and ensure solutions and services delivery requirements are met. 7. Effectively use the customer satisfaction escalation process to drive customer satisfaction in each of the delivery offering. 8. Scope Creep Management and Account Governance.