Jayakrishnan .

System and Support Operations Manager

Faridabad, Haryana, India

About

Customer Support Operations & Technology Manager with expertise in scaling global support systems for high-volume environments. Passionate about building intelligent, data-driven support ecosystems that balance agent efficiency with exceptional customer experience.

Experience

  • System and Support Operations Manager at Turnitin
    Oct 2022 - Present · 3 yrs 10 mos

  • Prometric (Full-time · 10 yrs 7 mos)
    • Test Center Onboarding
      Nov 2017 - Sep 2022 · 4 yrs 11 mos

    • Data Analyst
      Mar 2012 - Oct 2017 · 5 yrs 8 mos

      Managing the development of high-stake Custom App in Salesforce Building reports and dashboards for stakeholders to aid decision making Identifying and leveraging partnerships with colleges, universities and training institutions to operate as Prometric test centers delivering PBT/CBT exams

  • Quality Assurance Analyst at Competent Software Pvt Ltd
    Jan 2006 - Feb 2012 · 6 yrs 2 mos