Kottayam, Kerala, India
26 years of experience in Information Technology & Services industry and exposure in High Tech & Consumer Electronics, Energy & Process and Financial Services domains. Experienced in directing and servicing multi-million, multi-year client engagements in diverse roles, managing large complex programs using Global Delivery Model and resolving service delivery issues. Proficient in managing IT services, optimising delivery process, identifying business opportunities and providing business solutions to clients. Knowledge in service management including management of Digital Services, Automation Services, ERP Implementation/Upgrade/Support, Portal Transformation/Development, Transition Management, Application Development & Maintenance Services. Expertise in Managed Services Model, Fixed Capacity, Outcome Based and Fixed Price based service contracts. Delivering technical leadership to high performing teams and hands-on working experience with Mainframe Technologies, know-how of ERP Implementations, Upgrade, Transformation and leveraging technology advancement over the past two decades leading up to the use of present Digital Technologies. Skilled in leading high performing, multi-location teams in meeting organisational goals. An efficient leader with strong analytical, problem solving, mentoring, training and leadership capabilities. Passionate about training and imparts knowledge on Project Management, Performance Management, People Management, Leading High Performance Teams through classroom sessions and/or mentoring/coaching session.
Serve as SPOC for clients on any concerns related to service delivery. Help client solve complex business problems using high quality technology solutions. Suggest and implement solutions on service automation, RPA, BPA, digital and analytics resulting in business value additions.
Manage operations and software service delivery for all clients in Energy & Process industry across the globe
Manage operations and software service delivery for all clients in High Tech & Consumer Electronics industry in USA & Europe
Managing AMS for a leading semiconductor company in USA, governed by Managed Service model based contract
Successfully performed the role of 'Process Coordinator' to publish integrated process manual for governing application maintenance services for a leading semiconductor company in USA
Responsibilities included participation/leading Business Growth Program, Organizational Initiatives in addition to managing projects for clients in USA
Teaching Computer Science subject as part of CBSE curriculum to 8th, 9th, 10th and 11th standard students
Manage the Centre having 500+ students and 15+ staff and conduct training on computer science related subjects
Conduct training on computer science related subjects as well as develop software for Jewellers in Gulf