Dubai, United Arab Emirates
As a graduate of Anna University with a Bachelor of Engineering in Computer Engineering, I have a solid foundation in SQL, Python, Microsoft Excel, and Microsoft Word. I have also obtained certifications in Technical Support Fundamentals, Desktop IT Support in Real Life, and Programming for Everybody (Getting Started with Python) to enhance my skills and knowledge in IT support. Currently, I work as an IT Support Engineer at Comtrack Solution, a company that provides enterprise-level solutions to mid-market and growing businesses. I troubleshoot and resolve software and network issues, install, configure, and support various IT equipment and systems, and procure equipment that optimizes the efficiency and performance of the office's IT infrastructure. I have successfully handled projects involving firewalls, routers, switches, servers, VM, Active Directory, VMware, proxy servers, IP phones, IPTV, access control, WAN accelerators, DNS, and DHCP. I am passionate about delivering next-generation IT solutions with traditional customer service values, such as professionalism, dependability, knowledge, and enthusiasm. I am motivated by the challenges and opportunities that IT support offers, and I strive to contribute to the success and growth of Comtrack Solution and its clients.
Comtrack Solution is about bringing enterprise level solutions to mid-market and growing businesses. These solutions are not just about the technology - nowadays that's a given - but about the service behind the technology We believe that all companies deserve next generation IT solutions with traditional customer service values. These values are around professionalism, dependability, knowledge and, most importantly, passion and enthusiasm for the work we do. Network Engineers primarily handle installing, configuring, and supporting firewalls to ensure network security. They are also responsible for procuring equipment like routers or switches, which provides the best possible efficiency in an office's IT infrastructure and monitor and maintain computer systems and networks. provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues. troubleshoot system and network problems, diagnosing and solving hardware or software faults
An application support engineer (ASE) is an IT professional who is responsible for troubleshooting the software applications a company uses and ensuring that help desk tickets are resolved in a timely fashion. In a large enterprise, an ASE may act as a subject matter expert for a specific software stack.