Werribee, Victoria, Australia
Soon-to-graduate Bachelor of Commerce (Marketing) student with hands-on experience in social media strategy and performance analytics within the fashion industry. I analyse Instagram, Meta and TikTok performance data to optimise content strategy, drive engagement and support product sell-through through data-led decisions. Experienced in content creation, community management, influencer outreach and campaign execution, with a strong focus on brand growth and measurable results.
• Analyse weekly performance data across Meta Business Suite, TikTok Analytics and Instagram Insights to identify top-performing content, audience behaviour and engagement trends • Translate data insights into actionable content strategies to improve weekly performance and optimise engagement and conversions • Use product sales data to reposition underperforming items through strategic content videos and targeted storytelling • Manage content scheduling and live publishing across multiple social media platforms • Create and deliver short-form video, campaign and behind-the-scenes content to drive brand awareness and community growth • Lead community management across all platforms, responding to DMs, comments and customer enquiries while maintaining brand voice and customer experience standards • Maintain and grow influencer relationships, coordinate PR outreach and manage influencer gifting packages • Assist with large-scale campaign shoots, lifestyle content production and runway/event execution • Support copywriting for social channels and contribute to brand storytelling • Assist in growing brand presence and engagement across digital platforms
Ensuring regulatory compliance while meeting KPIs in a fast-paced banking environment. Demonstrating exceptional customer relationship management (CRM) skills and attention to detail in resolving complex issues. Utilizing communication and active listening to handle customer inquiries effectively and maintain a positive client experience. Developing problem-solving and time management skills, essential for quick and efficient responses. Applying data management proficiency and maintaining confidentiality in handling sensitive customer information.
Managed patient interactions with a focus on excellent customer service and timely responses to inquiries and complaints. Demonstrated strong administrative skills by handling bookings, updating patient records, and managing payments accurately. Communicated effectively between patients and chiropractors, ensuring smooth appointment management and information flow. Utilized organizational and time-management skills to maintain efficient clinic operations in a busy environment. Managed the clinic’s social media presence, posting content that advocated the brand and promoted available appointments, enhancing patient engagement and outreach.
Delivering consistent, high-quality customer service at multiple touchpoints (Drive Thru, Front Counter, Café) while promoting upselling techniques. Skilled in team collaboration and leadership, responsible for training new employees and assisting in team development. Handling customer orders with accuracy and efficiency, demonstrating strong attention to detail. Utilizing sales techniques, including suggestive selling and enhancing the customer experience through positive interactions. Assisting managers in achieving sales targets and ensuring smooth operational workflows.