West Chester, Pennsylvania, United States
20+ years of experience in the title/real estate space with a focus on delivering best-in-class customer service, growing revenue, and building great teams.
Planned and directed operations at full-service legal support services company. Oversaw all aspects of the daily operations, including sales and talent acquisition. Recruited and led team, support staff, plus field-based team of process servers located across PA, NJ and FL. Brought to market and oversaw development of several products that included: Service of Process, Skip Trace Investigations, Sheriff Sale Attendance, Tax Certifications, Chancery Abstracts, Corporate Searches, Certificates of Regularity as well as others, delivered through proprietary online case management system. Guided the team to develop new business through prospecting targeting law firms, title and real estate companies. Oversaw new client onboarding, follow-up and account retention. Coordinated with Marketing Director to locate sales leads. Worked with IT Team to set project business goals and milestones.
Directed operations at title agency providing title services and real estate closings focused on residential properties, including REO. Led business development and sales targeting law firms, realtors, lenders, national underwriters and government agencies. Developed and retained relationships with accounts. Oversaw the daily operations, leading a team of managers, office staff, and a field team of title abstractors and examiners across PA, NJ and FL.
Rejoined following completion of graduate studies to lead talent acquisition, hiring & staffing for rapidly expanding law firm. Coordinated with department heads to assess staffing needs then source/recruit qualified talent. Administered firm policies. Worked closely with partners to both identify and prepare internal talent for supervisory and management responsibilities. Oversaw staff evaluations and salary reviews. Managed relationships with vendors such as process servers and title companies.