Singapore, Singapore
Enjoy working with stakeholders and technical team to identify existing business processes that can be addressed by the use of systems and applications to change or improved current business processes
Business Analyst supporting implementation of turnkey large-scale, mission-critical security and access control systems, working closely with government stakeholders, PMO, and cross-functional technical teams to deliver compliant, scalable solutions. Requirements & Stakeholder Management • Supported requirements elicitation workshops with government agencies, internal teams, vendors, and partners to gather business and technical requirements for security and access control solutions. • Translated complex stakeholder needs into clear, actionable specifications, including workflow diagrams, FRS, system design inputs, and interface specifications. • Managed multiple stakeholder expectations, ensuring alignment with operational goals and regulatory constraints. Technical & Solution Delivery • Worked closely with solution architects, developers, QA, and deployment teams throughout the SDLC to ensure accurate implementation of requirements. • Identified design gaps, integration risks, and operational impacts early in the project lifecycle, proposing mitigation strategies and alternative solutions. • Supported system integrations involving hardware, software, and backend services (e.g., access control devices, biometric systems, or automation platforms). Testing, UAT & Deployment • Prepare for SIT, SAT, and UAT by developing test scenarios, defining acceptance criteria, and aligning with stakeholders Training & Documentation • Designed and developed classroom and hands-on training materials to support end-user readiness and system adoption • Prepared practical training scenarios to simulate real operational workflows
Business Analyst supporting maintenance of SAP HCM, working closely with government stakeholders, and cross-functional technical teams to deliver next generation robust HR solutions. • Led end-to-end SDLC delivery for SAP HCM enhancements, managing change requests, deployments, and production support across development, test, and live environments • Managed implementation of software enhancements and modules with budgets of up to SGD 250K, ensuring scope, timelines, and quality were met • Conducted Change Request (CR) impact analysis, effort estimation, man-day breakdowns, and delivery planning to support informed decision-making • Facilitated solution walkthroughs and design previews with business stakeholders to translate business requirements into functional solutions • Authored functional specifications, solution previews, and training documentation for internal teams and end users • Designed and executed test cases to validate new CR deployments and system enhancements • Led and supported User Acceptance Testing (UAT), working closely with business users to validate requirements and resolve defects • Reviewed test builds and supported testing in development and production-simulation environments, identifying and resolving defects prior to release • Managed production deployments, conducted post-deployment shakedown testing, and resolved issues arising after go-live • Provided production support by troubleshooting incidents and service requests in accordance with SLA requirements • Performed root-cause analysis and debugging in development environments for issues reported in production • Conducted service request impact analysis for data-related changes and system corrections