Singapore
Goal-oriented professional with 3 years of experience across clinical operations, change initiatives, feedback systems, and large-scale event execution. I have supported operational excellence within structured and regulated environments, working closely with cross-functional stakeholders to deliver effective, sustainable outcomes. Recognised for navigating complexity and balancing competing priorities, I bring a collaborative and proactive approach to stakeholder alignment and continuous improvement. I am particularly motivated by identifying gaps, streamlining processes, and introducing practical innovations that enhance both efficiency and experience while supporting organisational objectives. In parallel, I run an 8-year passion project as a home baker, recipe developer, and Singapore-based food creator with regional reach and multi-platform presence. Through creating simple, accessible baking content for both novice and seasoned bakers, I translate creativity into structured execution, from concept development and production to audience engagement and performance analysis. This dual-track journey has strengthened my ability to bridge structure and creativity, combining operational discipline with experimentation and innovation. Across both healthcare and the creator ecosystem, I thrive in end-to-end delivery, from ideation to execution, with a strong focus on impact, clarity, and measurable results.
- Dept (Jul 25 - Present) Kaizen Office / CHI Living Lab - Dept (Jul 24 - Jun 25) Ambulatory Operations (Surgery) - Involved in workflow optimisation, project management, and operational support to various clinical departments and initiatives. This includes close collaboration with internal stakeholders to streamline processes, ensuring efficient resource utilization to delivering high-quality, patient-centered healthcare services. - Other key projects include being the main event POC for National Breast Cancer Awareness Month (BCAM) 2024, NHG BCAM Carnival and data analysis for upcoming workplans.
- Awared Silver in 2026 C360 Awards organised by Marketing Interactive, under Precision in Audience Targeting - Executed brand awareness strategy centered on inbound marketing, inclusive of SEO. - Attained features on CNA938, CNA Talking Point, 狮城有约, Youthopia.sg and NTU Alumni Magazine, among other event features on local news. - Achieved over 100k followers across various social media platforms: IG, TikTok, FB, YouTube, Xiaohongshu and Lemon8 - Collaborated with a wide variety of clientele for recipe development and demos.
- Depts: Corporate Development and Communications, Change Management - Led change management efforts for the adoption of 3 national systems (NGEMR, NHIPS, NBS) alongside smaller sub-systems - Organised key milestone events including institution-wide Workflow Walkthrough, User Readiness Day and Patient Movement and monthly engagement sessions with department reps, coupled with other engagement efforts including exhibition areas and newsletters, to engage end-users - Conducted two pulse surveys with analysis of results and report generation for various stakeholders including Synapxe and institution leaders - Supported other change management efforts including Full Dress Rehearsal, Deployment Readiness Day and Planning of Go-Live Launch - Led Change Impact Assessment for NSC, with coordination with various department heads, representatives and Synapxe counterparts. Completed ahead of timeline with shortlisting of over a hundred line items which needs to be addressed for the transition in systems - Secondary POC for NSC Public comms plan with relation to Go-Live. Constructed masterplan deck including down time plans, patient facing scripts and public facing posters - Successfully passed required criteria at various time points for both change management and public communications plans - Contribution to other department BAU work including D&D committee, NSC Charity Bazaar, Emcee Duties - Filmed videos at cluster level for various NGEMR engagements
- Dept: Quality Service Management - Handled patients and NOKs' feedback across various clinical settings (inpatient, outpatient, allied health, pharmacy, administrative), channels (hotline, on the ground and emails) and feedback types - Took charge of analysis of data, report generation and presentations for Hospital's Internal Engagement Survey - Generated statistical reports for various departments and refined formulas for dashboard - Working committee member of The Exceptional Stars Award (TESA), the highest accolade award for service quality in the Hospital. I oversee the production of collateral including storyboarding, backdrop, and posters - Department's Sharepoint Champion and created department's Sharepoint site from scratch - Took charge of Senior Management Appreciation Awards including the facilitation of the award, recognition of compliments and production of videos for online award presentations - Other duties as required including secretariat duties and creation of orientation package
- Dept: Group Health Informatics - Supported Next Generation Electronic Medical Records (NGEMR) Go-Live efforts for Tan Tock Seng Hospital and Yishun Health - Planned and executed staff engagement events including town hall, get togethers, stay interviews, and focus group discussions - Assisted in internal communication efforts including newsletters, GIFs and eDMs - Produced corporate videos from end-to-end including audio record, filming and video editing - Social media lead for Healthcare Management Associate Programme (HMAP), took charge of ad buys and content creation