Greater Madrid Metropolitan Area
Senior IT Executive with a proven track record in leading digital transformations, managing global teams, and delivering robust IT solutions across diverse industries. Skilled in aligning IT with business goals, reducing operational costs, and improving service delivery. I specialize in managing change while ensuring seamless, disruption-free operations with an effective and approachable leadership style. My expertise spans IT strategy, project management, infrastructure development, and outsourcing partnerships, with extensive experience managing multi-million dollar budgets and collaborating with C-level stakeholders. Adept at translating complex technical concepts into business language, I excel at positioning IT as a strategic enabler to drive business growth, while mitigating risks and optimizing resources.
Highly experienced IT Manager and Service Delivery Manager with a proven track record in delivering exceptional IT services, reducing operational costs, and leading major integration and change initiatives. Specialized in building, maintaining, and managing customer and vendor relationships to ensure top-tier service delivery. Key Achievements: - I implement IT optimization strategies that result in a 20% reduction in operational costs for multiple clients. - I lead technology integration projects that improve operational efficiency by 15%. - I manage support and operations teams in high-demand environments, ensuring superior service levels and consistent customer satisfaction. - I establish long-term relationships with key vendors and clients, driving successful service agreements and operational improvements.
Unlock the future of your business with Espacio A2 Gestora de inversiones y servicios! We're not just another IT company - we're your strategic partner in digital transformation. Our cutting-edge AI solutions and custom software development will catapult your operations into the next era of efficiency. But that's not all - we're also masters of real estate, turning properties into profit with our expert management and development services. From urban planning to AI implementation, we're the one-stop shop for visionaries who want to build, grow, and thrive in both the digital and physical worlds. Ready to revolutionize your business? Let's create something extraordinary together!
Led global end-to-end IT service management, ensuring service change control, standardization, and high-quality IT solutions for approximately 9,300 retail stations. Spearheaded the implementation of SAP R/3 and ServiceNow while driving continuous service/process improvements and ensuring best practice adoption. Managed performance monitoring and reporting to upper management, while evaluating new processes to enhance customer experiences. Key Achievements: - Successfully implemented SAP R/3 and ServiceNow across global retail operations. - Delivered IT solutions ensuring service excellence for 9,300 locations worldwide. - Drove continuous process improvement, increasing efficiency and service quality. - Enhanced customer experience by evaluating and introducing new beneficial processes.
As IT Manager for the Mediterranean cluster at Hewlett Packard Enterprise, I was responsible for overseeing and managing IT infrastructure operations across France and Mediterranean countries. I ensured alignment with global IT policies and budget management, while optimizing the performance and quality of IT services provided to business units. My role required close collaboration with various stakeholders to meet infrastructure demands and ensure smooth service delivery. Key Achievements: - Managed an IT infrastructure budget of $30M, ensuring efficient allocation of resources and cost control. - Successfully optimized IT service delivery by acting as a single point of contact for all IT infrastructure matters across the cluster. - Led incident escalations, safeguarding business continuity by coordinating with senior management and operations. - Enhanced user satisfaction by ensuring SLA adherence and implementing feedback mechanisms for continuous improvement. - Played a key role in translating business requirements into operational IT services, resulting in improved alignment between IT capabilities and business needs.
As IT Manager for Mediterranean Countries & Netherlands Upstream at HP, I was responsible for delivering site-based IT infrastructure services across multiple locations, ensuring compliance with business requirements for cost and service levels. This included managing both in-house IT services and third-party suppliers, ensuring alignment with operational models and maintaining service quality. My role involved overseeing infrastructure solutions, optimizing operational efficiency, and managing contracts with external partners. Key Achievements: - Successfully managed and delivered IT infrastructure services across multiple sites in Mediterranean countries and the Netherlands, meeting all service level agreements (SLAs) and budgetary constraints. - Led the coordination between internal teams and third-party suppliers to ensure seamless service delivery, reducing operational costs by optimizing supplier contracts. - Enhanced operational efficiency by implementing standardized procedures, resulting in improved service quality and cost control. - Developed and maintained strong business relationships, fostering collaboration between IT teams and business units. - Managed contracts and negotiations with third-party vendors, securing favorable terms and maintaining high service standards.