Tampa, Florida, United States
Resourceful, meticulous, and detail-oriented product and quality control manager, with a mechanical automotive engineering background and experience in the automotive service and tool industry.
- Develop and source hand tools and specialty tools for the automotive industry. - Quality control. Review technical specifications, certifications, and test reports for new product approval. In-house testing and inspection of new product samples and prototypes. - Troubleshooting with local and international customers via email, conference/video call; in English and Spanish. - Manage warranty claims, product improvement or redesign, and corrective action reports.
- Distribute jobs among technicians considering job difficulty, technician expertise, job priority, etc. - Manage scheduled service appointments depending on shop workload and space available. - Meet branch’s monthly sales quota, monitor open orders and supervise invoicing. - Assess technicians' performance and supervise warehouse personnel
- Distribute jobs among technicians considering job difficulty, technician expertise, job priority, etc. - Implement Job Progress Control Board, which tracked all activities to be carried out, from vehicle reception to completion, allowing service advisors and technicians to know exactly in which stage the job is, which step comes next, and if the process is delayed or held up at any stage. - Implement Appointment Control Board, which allowed to properly balance workload among technicians and ensured a smoother vehicle reception process throughout the day.
- Prepare quotes for equipment installation, preventive and corrective maintenance. - Perform on-site assessments for equipment installation and maintenance. - Supervise on-site equipment installation and maintenance. - Diesel engine computer diagnostic and troubleshooting.