Singapore
- Reviewed current in-house operations surveillance and monitoring processes/manual. - Engaged with ground officers to understand airport operations and to enhance performance monitoring processes. - Set requirements for service provider to achieve based on data and formulation. - Created and studied visualisations of flight data to identify airport peak periods. - Onboard process of the new vendor/ service provider to ensure they are well-integrated and aligned with the project's objectives. - Reviewed and followed up with the vendors to ensure that the intended deliverables are achieved that contributes to the maintenance of high operations standards for the passenger/cargo terminal and airside at Changi Airport. - Participated in security tests. - Assisted in the planning and organising a cohesion event for the division.
- Collaborated with Mechanical and Electrical engineers to execute comprehensive site inspections, contributing to meticulous planning and seamless execution of projects. - Led design and development of platform structures within shafts for Tunnel Boring Machine (TBM) projects, focusing on optimizing structure layout and functionality. - Oversaw and coordinated on-site operations, leading site supervisors and workers in tasks such as lifting operations, welding, and alignment work. - Collected comprehensive welding data and executed thorough analysis to enhance accuracy in material estimation and deadline prediction, contributing to more reliable project planning.
- Provided exceptional and timely customer service, ensuring a positive and satisfying shopping experience for customers. - Collaborated seamlessly with both sales and support teams to cultivate a customer-centric approach, resulting in increased customer satisfaction.