London, England, United Kingdom
Experienced Store Manager with a demonstrated history of working in the apparel and fashion industry. Skilled in Retail, Store Management, Visual Merchandising, Apparel, and Retail Sales. Strong sales professional graduated from Universidad Militar Nueva Granada.
Developed a high-performing sales team, focusing on maximizing sales and enhancing product knowledge. · Implemented comprehensive customer service strategies to ensure an exceptional customer journey, from initial inquiry to post-sale follow-ups. · Analysed and leveraged customer feedback to refine sales tactics and improve service delivery. · Developed and executed effective sales strategies that resulted in a significant increase in sales volume and customer satisfaction. · Coordinated with the marketing team to create targeted campaigns that boosted foot traffic and lead generation. · Monitored sales performance against targets, providing regular reports to senior management and adjusting strategies as necessary to meet company expectations
Assist with all store operations and deliver to expectation on all KPI’s. Support with the planning of workload to ensure a productive and efficient team. Make confident decisions, and delegate to the team effectively. Support with compliance of process and procedures whilst maintaining a safe and healthy environment for both the team and customers. Assist with training and coaching the team to best practice. Use business communication tools to monitor completion of tasks and meet deadlines.
Plans and directs the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. ● Recruiting, training, supervising and appraising staff. ● Dealing with customer queries and complaints ● Maximizing profitability and setting/meeting sales targets, including motivating staff to do so. ● Planning events for promoting the store. ● Organizing staff training and development ● Maintain high store standards. ● Provide a positive environment. ● Maintain the stability and the reputation of the store by complying with legal requirements.
● Highly experienced in managing retail stores. ● Deep knowledge of people management techniques ● Exceptional knowledge of store standards ● Skilled in conducting training of store staff. ● Ability to supervise store employees on daily basis to achieve sales target. ● Ability to interview and recruit employees. ● Implemented retail standards for the store. ● Participated in store promotional activities to increase sales. ● Prepared sales strategies based on market trends and competitors. ● Conducted employee performance evaluations and provided appropriate feedback. ● Maintained the showroom standards, organized and safe for customers. ● Addressed customer queries and ensured customer satisfaction. ● Worked with management to develop business plan and in-store promotions. ● Conducted orientations and training sessions for store staffs. ● Ensured all store operations were in compliance with health and safety standards. ● Managed stock management, replenishment and rotation activities. ● Ensured store administration operations are in accordance with due diligence guidelines. ● Managed all store operations within assigned budget.