The Hague, South Holland, Netherlands
Jaco is Market Leader and Senior Project Executive for IBM's Cognitive Process Services (CPS) in BeNeLux. Through this offering IBM infuses technology into Business Processes and delivers them in a client centric way through Business Process Outsourcing (BPO). Jaco has 20+ years experience in Finance and Indirect Procurement BPO and has delivered all facets of engagements such as Solution, Transition & Transformation as well as (commercial) Account Management. In his his previous role Jaco was leading the commericial relationship with a large global (100+ countries) FMCG company for which IBM delivers F&A and Indirect Procurement Services. For this client Jaco also managed the Transition and Transformation which was a complex multi country/culture program. Specialties: - Commercial Account Management - Financial operations management - Project and program management - Transition and Transformation - Solution design and Implementation - Fluent in Dutch, English and German
Manage (commercial) contract relationship for Global Process Services contracts. Engagement in and development of commercial win-win opportunities, point of escalation, project portfolio management, program management as well as team/people management.
As Business Service manager I was responsible for the relationship management for a number of countries.