Brampton, Ontario, Canada
Raised by a single mother and growing up through poverty, I understood early that if I wanted more for my family, I had to work for it. That drive shaped my mindset - pushing me to take on challenge head-on, lead by example, and never settle for average. Since my teenage years, I've stepped into roles that demanded leadership, hustle, and trust. From managing restaurant teams in fast-paced environments to running front-line operations in the insurance, automotive, and rental sectors, I've always focused on one thing: making things better. Whether it's streamlining systems, improving customer experiences, or building trust with vendors and clients - I show up to create real value, not just check a box. Over time, I've lead teams, handled negotiations, scheduled complex operations, managed payrolls, dealt with insurance claims, and run vehicle storage facilities. In every role, I take pride in being the one people rely on when things need to right - and I deliver. Outside of work, giving back has always been part of who I am. Since I was a kid, I've made it a priority to support my community - from donating to local food drives, to handing out meals and clothing to the homeless, to helping youth getting back on their feet. I believe that success only means something when you bring others up with you. In 2023, I began working closely with the owner of AtoZ Courier, playing an active role in scaling operations and driving growth. It's the next chapter in a journey built on hard work, loyalty, and purpose - and I'm just getting started
Oversee full-scale courier operations, including dispatching, driver scheduling, client coordination, and route optimization for same-day deliveries across the GTA. Manage a team of contracted drivers, ensuring high service standards, timely order execution, and clear communication across all shifts. Maintain and monitor internal logistics systems, including AtoZ's custom-built mobile app for real-time order tracking and dispatch management. Develop and implement standard operating procedures for pickups, deliveries, and high priority or confidential packages. Serve as main point of contact for key clients: - including legal firms, dental labs, and print houses. - ensuring personalized service and retention
Key Responsibilities: Coordinated & Dispatched same-day deliveries across the GTA, ensuring optimal route efficiency and timely pickups/drop-offs. Managed real-time communication with a team of drivers, resolving on-road issues and updating clients as needed. Scheduled and prioritized daily orders based on urgency, location and client requirements. Main point of contact for both customers and drivers, providing solutions and support under time-sensitive conditions. Maintained delivery logs, performance records and ensured compliance with operational protocols Trained new drivers on routing procedures, client handling and app usage. Achievements: Reduced average delivery delays by over 25% through improved route optimization and proactive driver communication. Successfully managed daily dispatching for 100+ orders while maintaining high client satisfaction ratings
Key Responsibilities: Handled a wide range of automobile insurance claims from initial intake to resolution, ensuring compliance with policy terms and provincial regulations Assessed liability, verified policy coverage, and coordinated investigations with repair shops, legal representatives, and third party service providers. Negotiated fair settlement while maintaining strong communications with insured clients and other involved parties. Maintained detailed documentation on all claim activity and ensured timely updates to internal systems in with service level agreements Resolved client concerns with professionalism and empathy, often deescalating high-stress situations with clarity and car Skills & Tools Used: Claims management software Client service protocols FSRA regulatory knowledge Negotiation and conflict resolution Highlights: Managed 50-70 open claim files simultaneously while meeting all compliance timelines Developed strong decision-making skills under pressure and gained firsthand experience in corporate claims operations and customer communication
Oversaw full operations of a high-volume auto body repair and tow storage facility specializing in insurance claim repairs and accident vehicle management. Acted as main point of contact for all major insurance companies, coordinating repair approvals, payments, rental coverage, and direct billing processes. Managed repair scheduling, technician assignments, parts ordering, and vendor negotiations to ensure timely project turnaround. Supervised a team of technicians, estimators, administrative staff, and yard personnel while handling payroll, HR matters, and performance evaluations. Maintained tow yard operations, including intake, lot organization, and regulated storage of accident and impounded vehicles. Ensured compliance with local laws, insurance protocols, and safety standards while resolving client and insurer disputes with professionalism. Developed and maintained strong working relationships with adjusters, appraisers, tow operations, and dealership departments.
Managed front-desk operations at a busy rental car location, handling reservations, walk-ins, insurance replacements, and customer inquiries. Acted as the primary liaison between insurance companies and rental operations, coordinating direct billing and claim authorization Ensured smooth vehicle handoffs, timely pickups/drop-offs, and accurate documentation for every rental transaction. Trained front-line staff in customer service, and proper claim documentation procedures. Resolved customer complaints and escalated cases with professionalism, often under tight timelines and high-pressure situations
Key Responsibilities: Oversaw daily operations of a high traffic seafood restaurant, ensuring smooth kitchen, front-of-house, and takeout service flow. Managed a team of 7-10 staff members, including hiring, scheduling, training, and performance management. Maintained inventory levels, placed supplier orders, and negotiated with vendors to control food and supply costs. Ensured exceptional customer service and quickly resolved complaints or service issues to maintain guest satisfaction. Handled cash deposits, POS reconciliation, and daily revenue reporting with accuracy and accountability. Collaborated with ownership on seasonal menu planning, pricing strategy, and marketing promotions.