Campbell, California, United States
I am a Technical Product & Program Manager who thrives on tackling global consumer product challenges, exploring emerging technologies, and staying ahead of user trends. With a solid background in computer science and extensive experience in eCommerce products, I have a deep understanding of how to influence the customer experience from the code base up. I'm skilled at advancing products and delivering seamless cross-platform experiences. My focus is on innovation and enhancing user satisfaction through strategic product management. I have a strong reputation for consistently delivering successful projects.
Assess business needs and own the eCommerce Publishing Systems product platform roadmap and requirements for Apple Store Online products and initiatives. Collaborate cross-functionally with the Marcom, Customer Experience Product, Digital Content Management, Design, and Engineering teams to refine project plan, requirements, project scope, change management, and deliver capabilities.
Envisioned, wrote, and reviewed eCommerce platform requirements with cross-functional stakeholder organizations, including Marcom, Digital Content Management, and Content Development. Diagrammed workflow for, and consulted on, software application UI/UX with the Design team. Partnered with Engineering, Design, Merchandising, and DCM to refine deliverables and scope.
Partner with Product Managers and stakeholders to develop strategies and product backlog for global marketing initiatives and product launches. Define requirements and prioritize product backlog with cross-functional teams including customer experience, design, developers, content managers, copywriters, pricing and merchandising data specialists, QA, and documentation. Plan project roadmap with stakeholders to gain alignment and approvals. Define project milestones and scope. Calculate velocity and assist teams in estimating story points. Consistent record of delivering projects on schedule. Assess, evaluate, track risks and propose mitigation plans. Communicate daily and weekly status updates on progress and issues to stakeholders and senior management. Manage software development and product launch projects from start to finish. Write process documentation and create diagrams for process flows, operations performance, and systems dependencies. Design and develop, using Node.js and Python, a self-service tool that calculates on JIRA ticket based metrics, reducing report building to minutes down from a week. Design models/processes for how the organization handles and tracks production incidents.
Project manage the delivery, implementation, quality assurance, and risk assessment of content operations and localization across 19 languages for global marketing initiatives and product launches. Used Interwoven Teamsite and Adobe Experience Manager, CMS platforms, to trigger content localization to the SDL WorldServer GMS Translation Management System. Technical subject matter expert defining platform requirements, platform feature enhancements, and operationalization of content/localization processes during CMS migration from Teamsite to AEM. Key member and Acting Scrum Master on the e-commerce Scrum team, practicing and advocating Agile methodologies, as well as maintaining JIRA dashboards, metrics and JQL scripts for Symantec e-commerce operations teams.