St. Petersburg, Florida, United States
At Veo, the team and I have spearheaded operational enhancements, significantly raising gross profit margins and successfully launching new markets. Leveraging analytical skills and a people-centric approach, I have expanded our market presence and cultivated a performance-driven culture across 15+ locations. Our collaborative efforts with city officials have resulted in increased rider share and stakeholder satisfaction, contributing to Veo's robust growth. The operating procedures and resources I've developed are now integral to the company's framework, exemplifying a commitment to strategic innovation and excellence in operations management.
• Standardized workflows and KPIs across internal and third-party logistics warehouses to align operations with executive goals. • Managed performance through regular audits and SLA tracking, enhancing operational efficiency. • Increased inventory accuracy via process audits and cross-functional SKU alignment initiatives. • Controlled budgets and reduced operational costs by optimizing warehouse spend and streamlining operations.
• Delivered engaging presentations and facilitated group discussions, effectively communicating complex ideas to diverse audiences. • Worked closely with organizational leaders and volunteers to develop and implement outreach strategies. • Provided guidance and support to individuals, helping them develop personally and professionally.
• Managed end-to-end deployment across 15 concurrent markets overseeing growth in ridership, marketing strategies, revenue forecasting, supply chain logistics, procurement, and P&L management. • Led a data optimization project, improving product data latency from 24 hours to ~4 minutes, decreasing product loss by 25% and boosting customer satisfaction by 30% through improved location and availability accuracy. • Increased gross profit margins by 30%, with select markets up to 60% growth, powered by data-driven decision-making, and continuous product improvement. • Directed cross-functional teams launching new markets, ensuring the functionality of all data platforms for consumer, city-side, and internal operations (Veo). • Collaborated with city officials and stakeholders to refine deployment strategies, improving product availability and profitability through organic growth in city sponsorships and product expansion. • Spearheaded market turnarounds in three key markets, executing a comprehensive overhaul of product design (vehicles), Technician app UI/UX, geofencing, and operational SOPs for under $30K, resulting in a $1.5M YoY revenue increase and $1.286M in gross profit. • Created, developed, and maintained company-wide data analytics dashboards, enabling operations teams to make data-driven decisions and optimize day-to-day activities across multiple departments. • Led team responsible for creating and maintenance of the company’s "data dictionary", establishing it as the official CODEX for data terminology across all departments, ensuring consistent and accurate data across the company. • Led a cross-functional initiative to collect, prioritize, and implement employee, leadership, and customer suggestions and feedback. Improving technical platforms, warehouse operations, and fieldwork experiences, delivering enhanced operational efficiency, employee satisfaction, and improving CS score 30+ points (100 point scale) and Employee Productivity per hour by 200%
• Designed and managed internal business intelligence dashboards, enabling data-driven decision-making for thousands of employees. Enabled data-driven decision-making across field and central operations, optimizing performance, streamlining workflows, and driving key business metrics to improve operational efficiency and KPI attainment on such things as: Customer Satisfaction and order accuracy, employee touch productivity, Rides Per vehicle per day, dollar per ride revenue generation and more • Oversaw annual budgeting, payroll, scheduling, and recruitment for 7+ markets with a team of 80+. • Successfully launched 7 new markets and implemented new SOP in field ops, improving operational efficiency.
• Led a team of 16 direct reports in St. Petersburg and Oakland CA, revamping the market and expanding presence by 250%. • Restored over 80% of the fleet to operational status, increasing profit margins by more than 600%.
• Supervised and guided teams to ensure efficient operations, task execution, and staff productivity. • Monitored quality and compliance, ensuring products and services met company standards and regulatory guidelines. • Monitored sales lifecycle trends for product ordering to maximize sales and reduce inventory loss • Managed in-store marketing and promotional materials for consumer engagement • Managed inventory, supply chain, and resource allocation, optimizing procurement and reducing operational inefficiencies.
• Developed and implemented financial and membership tracking tools, improving district-wide planning and optimizing a $7M P&L for profitability. • Managed a $5M, 24/7 fitness facility, overseeing operations, staffing, and financial performance while ensuring exceptional member experience for 10,000+ customers. • Operated the number one store nation-wide for PF for more than a year consecutively • Led a team of 30+ employees, handling recruitment, training, scheduling, and performance management to drive operational efficiency.