Brookfield, Wisconsin, United States
Throughout my nearly 25 years in operations and logistics leadership, I have taken on and and overcome increasingly complex challenges across multiple industries and organization types. I have opened and successfully grown new markets for three different organizations while always maintaining a focus on ensuring profitable growth from day one. I have excelled by focusing on developing my teams and working to inspire their best performance while exceeding client expectations and providing top-notch customer service.
Full ownership of people leadership and fleet management for 35+ team members. Successfully launched a new branch in 2024 and led our team to consecutive years of 100%+ YOY growth in the first two years of operation. Consistently exceeded our customers' expectations, accumulation a perfect 5-star rating across 300+ Google and Yelp! reviews.
Direct responsibility for all Logistics and Phlebotomy operations in WI. 80+ reports, both direct and indirect. Serve as the Operational Representative to existing and potential clients. Work directly with Sales Department to facilitate ongoing growth in the WI market. Monitor KPI’s for all branches of business and provide suggestions for improvement to appropriate Management teams.
Logistics management for 30+ service reps and warehouse employees in the State of Wisconsin. Assisted with development and monitoring of all routing in the new-to-LabCorp Wisconsin market. Point person for all facility issues since branch opening. Worked closely with Sales, Accessioning, and Phlebotomy to transition the existing client-base into LabCorp. Lead the continuing effort to utilize LabCorp’s transportation network to service clients for Covance Food Solutions. Collaborate with Sales and Management in the ongoing expansion of LabCorp’s footprint in Wisconsin beyond the Milwaukee-Metropolitan area.
• Logistics management for 50+ delivery drivers and service technicians in the Milwaukee and Chicago metropolitan areas. • Established and monitored the deliveries, service, and non-production plans that best utilized the resource of the service center to produce desired results. • Worked closely with Operations Managers and the Customer Service Manager to ensure optimal efficient customer service. • Ensured that employees complied with company safety policy and followed applicable state laws and regulations. • Helped develop and implement systems that reduced expenses and utilized assets. • Forecasted demand to decrease occurrence of early or late deliveries. • Coordinated resources and employee schedules with Operations Management and Operations Supervisors. • Monitored and evaluated service quality and employee performance. • Chosen to serve as a subject matter expert in Logistics during a company-wide 18-month re-organization. • Consistently in top 10% of Logistics Supervisors based on internal efficiency improvement metrics. • Achieved >100% of budgeted DCF (~11MM/yr) in fiscal 2013 and 2014.
• Staffing, dispatch, and daily management for 25 employees across Ferrellgas Retail and Blue Rhino tank exchange. • Achieved efficiency goals in all quarters and service-level goals in 5/6 quarters. • Led company-wide initiative to integrate management of Blue Rhino and Ferrellgas Retail operations. • Ensured accountability for actual performance of drivers and DIS compared to planned performance. • Ensured accountability for performance of service quality and productivity metrics. • Managed route productivity and audited routes. • Month-end inventory and reporting.
• Dispatched and managed 50+ drivers in the Waukesha WI, Madison WI, and Wisconsin Rapids WI service centers. • Restructured daily delivery and driver schedules in the Milwaukee market, resulting in a 10% increase in vehicle utilization at no extra labor cost.
• Staffing, management, and dispatch for Blue Rhino Illinois, Minnesota, Wisconsin, and Iowa territories. • Achieved service and efficiency goals in all quarters. • Chosen as lead trainer for on-boarding new Delivery Managers across the company.