Austin, Texas Metropolitan Area
As an Apple veteran with over 15 years of experience, I bring a dynamic leadership style honed through my experience in people development, sales, customer service, and strategy development. This diverse background has enabled me to achieve operational excellence in various capacities. My genuine passion for people drives me to consistently mentor and develop successful leaders in complex project environments.
‣ Selected for the Store Operations Lead experience to lead team through multiple business models during COVID-19 pandemic, resulting in leading performance to record setting levels. ‣ Drives store team to provide feedback through Store Pulse survey, receiving top engagement scores within Apple Retail worldwide at Apple Altamonte. ‣ Established communication and practices around driving sales through Genius Bar teams across Central Florida. ‣ Monitor and manage multiple lines of business — Product Zone (sales), Business (business to business sales), Genius Bar (technical support), Operations (inventory management and merchandising), and People (hiring, staffing, performance management) — to achieve operational objectives and collaborate with corporate business partners to report results. ‣ Guides other leaders to inspire top performance from their teams by creating an environment that enhances loyalty for Apple products and services. Proven ability to inspire, coach, train and develop store team members to consistently provide exceptional customer experiences and drive for results. ‣ Responsible for upholding Apple’s high standards regarding communication and confidentiality while creating excitement around products, launches, programs and initiatives.
‣ Supervised a team of 30+ team members on a daily basis ‣ Ensured customer satisfaction was above company standards each survey period ‣ Responsible for all catering, with orders ranging from 10-6,000 people
‣ Maintained company visual standards for product placement ‣ Led team to safely minimize loss, in partnership with Loss Prevention ‣ Led sales team to meet company goal for sales of EDGE cards and game trade-ins
‣ Led sales teams to deliver record sales of REPLAY memberships ‣ Supported new team members with company guided training