Queens County, New York, United States
An enthusiastic and committed Operations professional with a proven ability to deliver results in human resources and operation roles including project management, business improvement, business consultancy, and financial management. I have changed career paths and am currently a Administrative Staff Analyst for the NYPD. I also obtained experience in a professional services environment for both BT Global Services, where I have gained a broad knowledge of the global business from my assignments in Global Banking and Financial Markets and the Consumer Goods industries. I have gained excellent knowledge of operations and human resources in both sectors and am looking to further this experience in a challenging role in Operations or Human Resources. SKILLS • Project Management • Program Management • Business Improvement • Business Consultancy • Financial Management • Learning and Development training • Microsoft Office applications (Word, Excel, Access, Project, Visio, and SharePoint)
• Supervise a team of 8 HR Processors responsible of processing selected candidates through the on-boarding process and preparing for payroll. • Assign selected candidate cases to HR Processors to initiate the on-boarding process . • Vetting resume of candidates who applied to Job Openings, and qualifying them based on the Job Descriptions provided by the NYC Department of Citywide Administrative Services. • Attending City of NY Hiring Halls as a representative of the NYPD to promote Civilian job openings. • Conduct Interviews with potential candidates to fill certain job openings with the NYPD • Update On-boarding Cases on tracker and communication logs. • Generate Conditional Salary offers. • Create Release Letters to Candidate current City Agency office prior to be on-boarded by NYPD. • Oversee the transfer of candidate Permanent Civil Service title and leave balance from current City Agency to the NYPD.
• Vetting resume of candidates who applied to Job Openings, and qualifying them based on the Job Descriptions provided by the NYC Department of Citywide Administrative Services. • Attending City of NY Hiring Halls as a representative of the NYPD to promote Civilian job openings. • Conduct Interviews with potential candidates to fill certain job openings with the NYPD
• Responsible for the processing of vendor invoices for the Admin Lieutenant’s service accounts for all facilities of the NYPD. • Manage and maintain the Purchase Credit Card account for the Building Maintenance Section. This includes making payments with vendors, create Receiving Reports, review all invoices with the Executive Office before submitting for approval, and handling all questions and requests regarding submission of payments from NYPD Quartermaster Section and NYPD Audits and Accounts Section. • Responsible for the processing of Receiving Reports into the DCAS Inspection Portal for invoices to be inspected and approved prior to payment by DCAS. • Manage and maintain vendor relationships with vendors that provide services and supplies to NYPD Building Maintenance Section. • Schedule Work Orders for Porta Potty requests, light bulbs/electronic recycling returns and Exterminator requests for all NYPD facilities. • Coordinates with the Supervisor of the Procurement/Budget Unit on the forecasting of the budget and expenses for the Building Maintenance Section.
• Develop service metrics in conjunction with the Service team • Develop and implement procedures to ensure that the quality of the service is maintained at a high level. • Manage appropriate procedures with BT staff, associated vendors, local sub-contractors, and third party suppliers and implementation of new procedures when required. • Produce regular performance statistics, with content and delivery agreed in conjunction with the Delivery and Service teams. • Manage the maintenance procedures to ensure that the interaction between the technical support team and BT’s logistic department is functioning correctly • Manage contracts, insuring proper compliance on behalf of customers and BT with respect to billing and service. • Ensure that equipment RMAs are processed according to BT procedure. Update RMA reports as required. • Ensure site documentation is maintained and updated to reflect any changes in either the system or working practices. • Attend regular service meetings providing appropriate minutes as required and ensuring all assigned actions are progressed to a successful resolution. • Supervise field support technicians as needed, coordinate their work activities and conduct status meetings as needed. • Manage on-site support staff as required • Submit sub-contractor time sheets • Review pending service tickets on a daily basis. Close as appropriate. • Take a proactive approach in developing service and process improvements.
Working with BT Team at Credit Suisse to assist monthly billing ARC's and RRC's. Providing assistance with automation of certain data collection processes, and global cost transparency for turret allocation. Providing analysis and improvement plans for Operational productivity, cost by determining performance baselines and thresholds of operations team. Key Achievement: Creating Productivity Analysis of BT Operations Team at Credit Suisse based on time bookings to project codes to be used as an analysis of reorganizing the Operations team based on identifying key skills needed.
Second Rotation will be placed with the ABInbev (Anheuser Busch Inbev) Account Team working to deliver improve operations and delivery mechanisms to the account globally. Assisted the Client Delivery Director of the Anheuser-Busch Inbev account team to implement improvements to the global operations and infrastructure of the account to win new business with ABI and to improve the relationship with them. Key Achievements: • Led a team of five to create the Voyence Inventory report and tracking system for ABI’s global inventory. This report was created to track and manage BT’s products on ABI’s inventory to ensure that the correct items were being listed. Through this report a new fee was set in place to properly cover service management services as part of the contract extension talks between BT and ABI. • Selected by the Client Delivery Director to be the account team’s SharePoint administrator to make sure all the account team’s activities and initiatives with ABI were managed and maintain proactively as a knowledge share for the global account team to have for reference and up to date information. • Participated with the account team globally to execute Profit Protection Plans and financial forecasts that would raised revenue and keep resource costs down for the fiscal year and presented the data to CPG leadership at a monthly Customer Governance Review meeting.
Selected as one of two interns to assist the Employee Services of the agency’s Human Resource department to institute computer based training for the employees of the entire agency. Key Achievements: Co-led in creating two original training manuals for Microsoft Outlook and Excel. This was created to provide the agency updated training manuals ‘to teach computer based training to all the employees in the agency. It contained more work related exercises to help employees use these applications in daily work assignments. Co-led train the trainer sessions to teach the Employee Service team how to lead the computer based training classes in Microsoft Excel and Outlook for the employees in the agency.
Assist in special events planning: provide background and research, prepare briefings and talking points, help coordinate advance staff and on site logistics. Assist in information gathering for citywide events of interest to the office of the Public Advocate. Maintain contact with State and Citywide elected officials, community based organizations, and non profits for up to date information. Managing daily operations alongside senior staff. Advance events for the Public Advocate: act as a representative of the office of the Public Advocate at public events. Offer administrative assistance to staff: checking voicemail, emailing requests, maintaining calendar of events, and communicating with event organizers.
Handling information on DEP complaints from NYC Residents. Finding resolution of these complaints by contacting DEP and other NYC City agencies.
* Providing front-line reception duties. * Manage day-to-day reports as well as spreadsheets including mail-log documentations using draft core database. * Assist Supervisors, with daily administrative tasks.