Dallas-Fort Worth Metroplex
I am looking to utilize my skills to further develop my career in the IT field. Technical experience: SAP, NetBeans IDE, Eclipse, JAVA, Python, C#, C++, SQL, MYSQL, Microsoft Office applications, Windows 7 and 10, Visual Studio, Tableau, Remedy, Salesforce, Adobe Creative Suite, and agile/waterfall methodology.
•Manage IT help desk team to ensure compliance with SLA and KPI metrics. Also, to ensure continual network stability, security and reliability by maintaining the local and wide area network hardware, software, and telecommunications equipment. •Develop and deploy help desk tools and practices for automation and administration such as print server, InTune, and Fortinet. •Assist with tier 2 support regarding network configurations, software support, server upgrades, data migrations, email needs, AWS and Azure configuration changes, departmental moves and general network administration duties. •Review monthly access reports for SOX compliance and managing 3rd party software like BNA, Oracle, and ShareFile. •Set up, configure, and implementation of new ticketing system including service requests, change management process, knowledge base and asset management. •Set up and implemented cloud-based solution for AD management and Office 365 management. Implemented cloud solution to secure and manage all forms of endpoint within the enterprise. •Azure global admin, 3rd party software admin, and Office 365 admin to identify and remediate risk to critical and non-critical system as well as support and implementation of best practices. •Design, implementation, configuration and maintenance of the corporate environment, communication services, and network with a focus on redundancy and implementation of effective file store and back up techniques to ensure availability and validity of corporate data. •Influence and implement resiliency and scalability in production environments in Azure or on-prem •Cyber Security support and implementation of cyber security initiatives through Arctic wolf and Sentinel One. Maintain cyber security trainings as well as identify and remediate vulnerabilities and risks to secure the environment. Standardization of applications and patching. •Create, edit, and maintain SOPs for applications and processes. Ensure compliance with enterprise standards.
• Assist in the maintenance and support of web applications for company’s intranet, extranet including customer facing applications such as Customer Portal, Transaction Portal and other Public websites for Omnitracs. • Customer Support during implementation to ensure a smooth and high quality transition into Omnitracs as a valued customer. Manage large, multi-location, multi-phase implementations as well as technical projects spanning seven of the core products. • Technical/product resource to Customers, Omnitracs Account Teams and Internal Support Organization. • Perform integrations/web services on accounts and ensure customers are compliant with FMCSA ELD mandate. • Customer Training- Develop/Distribute Technical Bulletins to cover product enhancements, notification of upgrades, understanding new services, Omnitracs Sales Promotions, Product FAQ’s, etc. • Correct or advise on technical issues on a customer’s personal/work computer system or mobile device platform • Have an understanding of mobile applications, GPS systems and experience related to training and customer support. • Understands basic software installation processes and assist customers in configuring and setting up software applications. Train customers on use of the mobile platform and applications related to Omnitracs’ services. • Troubleshoot and support enterprise-level, web and client-based applications and configure software to connect to Internet application servers