Chicago, Illinois, United States
Product leader with several years developing and delivering effective data-driven and software solutions in fast-paced environments. My background includes a diverse blend of agile program and product management. Core tenets include continuous process improvement with the goal of increasing efficiency. Critical thinking and strong communication are skills I’ve balanced with the ability to articulate complex processes and value proposition to all audiences.
Led end-to-end development of a portfolio of projects for a core migration initiative at a major financial institution. Partnered with business stakeholders and senior leadership to understand current and future needs and devise a strategic product roadmap to drive development and ensure all solutions brought value. Managed a cross-functional team of architects, designers, developers, and engineers to develop innovative solutions driven by user-driven story development. - Developed a batch transaction processing system to automate transaction posting and account maintenance. This included integration into the core platform and increased productivity by 25-30%. - Optimized an existing customer service management system to streamline data collection and processing. This solution provided bankers with more comprehensive customer service management dashboards, thereby decreasing servicing wait times by 20%. - Developed banking services fee management system, with all solutions integrating into the new core banking platform. This system was designed to utilize system-driven validation processes to increase efficiency, reduce human error, and enhance the end user experience. Our team introduced several automation features, including email notification and reporting.
Magenic was acquired by Cognizant Softvision in May 2021.
Developed and launched Hyatt's luxury hospitality travel program, Hyatt Privé. Drove product strategy and roadmap, B2B product development, managed post-launch product operations, and connected 250+ hotels to top 3K travel advisors to provide luxury travel experiences.
Managed technical operations for Hyatt’s program management office, developing and maintaining technical tools and processes to support portfolio and project management initiatives. Additionally, served as a project manager for various IT initiatives. - Main administrator and owner for all project management tools and platforms including designing and implementing project management solutions, managing system integration efforts, and developing project portfolio data analyses and reporting. - Served as a project manager for mid-sized IT projects, managing budgets, project plans, and resources in coordination with cross-functional teams. Presented monthly updates to stakeholders and executives. - Managed annual technology capital planning process, including analyzing new proposals and gauging their alignment with organizational growth and trends, contributions to the expansion of the Hyatt brand, and the expected value return to the company. Managed financial recovery models for IT product lines, in coordination with cross-funcational teams to vet any potential product impacts.
Spearheaded all vendor management processes and framework, and provide solutions management for major cloud-based vendor management company. - Led root cause analysis, issue resolution, and technical support for SaaS platform, identified and defined use case issues, provided quality solutions, advancing the business client experience. - Forged best-practice, client success management, trained and mentored clients, optimized UI/UX methodologies, and collaborated and promoted consensus among internal technology teams, improving business productivity.