Clinton Township, Michigan, United States
š¹ About Me š¹ Passionate about the intersection of the business and cutting-edge technology, I've spent several dynamic years navigating the ever-evolving landscape. My journey spans from hands-on operations execution to strategic leadership in title and closing, and finally, to driving innovation as a technology product owner and manager. š¹ What Sets Me Apart š¹ ā Mortgage Industry Mastery: With a robust background in mortgage operations, I've acquired an in-depth understanding of the intricacies that underpin successful transactions. From processing to compliance, I've honed skills that have consistently delivered seamless experiences for clients and partners alike. ā Title and Closing Leadership: Leading teams in title and closing, I've nurtured a results-driven culture while prioritizing accuracy and efficiency. My track record showcases a commitment to enhancing collaboration, streamlining processes, and driving excellence in client service. ā Tech-Infused Innovation: As a tech-savvy professional, I've merged my mortgage expertise with a flair for innovation. Guiding product ownership and management, I've initiated transformative solutions that bridge the gap between traditional practices and modern advancements. My passion lies in leveraging technology to drive operational efficiency and customer-centric experiences. š¹ Why Connect? š¹ I thrive on collaboration and believe that the best ideas emerge when diverse perspectives converge. Whether you're a fellow industry enthusiast, a potential collaborator, or someone interested in the future of mortgage operations and technology, I welcome connections that foster insightful discussions and meaningful connections.
Lead strategy and delivery for a multi-tenant, customer-facing SaaS platform supporting external partners. Own platform roadmap, feature prioritization, and adoption across cross-functional teams.
Directed execution of digital experiences supporting pre-closing service workflows for home loans.
Enhanced pre-closing workflows and system performance through process improvement and automation.
Managed and coached operations teams supporting pre-closing loan workflows.
Manage daily financial transactions as well as personnel management of tasks and projects throughout shifts Provide direction, feedback, and guidance on customer services, sales, and improvement of employee job satisfaction. Troubleshoot basic hardware and software issues in store, including resetting and eliminating obsolete hardware Work with other managers to create community involvement with events in store to provide sales and improved reception of the brand and company Participate in day-to-day sales of current promotions in-store Salesperson Consistently lead in non-commissioned sales Organized numerous sales competitions amongst employees throughout weeks and periods Promoted to manager because of consistency and effectiveness