South Brisbane, Queensland, Australia
I am a skilled hospitality manager with extensive industry background. My strong business acumen ensures that I possess an excellent understanding of effective processes and systems, while superior liaison, communication and negotiation skills enable me to provide a superior level of customer service at all times. Sound computer proficiency and a highly analytical aptitude supported by advanced time-management, organisational and problem-solving skills ensure that I pay meticulous attention to detail, perform well under pressure and meet tight deadlines in fast-paced environments. I exercise a high level of professionalism, meaning that projects are always handled in confidence. Qualifications and Certificates *Diploma in International Marketing Management *Hotel Management *Certificate in Responsible Management of Licensed Venues *RSA – Responsible Service of Alcohol *Implementing GUEST Service Training *Train the GUEST Service Trainer *Interviewing and Selecting for Excellence *Financial Managers Course *Managing Poor Work Performance and Incapacity *Managing Discipline in the Workplace and Initiating Disciplinary Enquiries *Chairing a Disciplinary Enquiry *C Class Licence IT Skills: *Microsoft Office Suite – Excel, Word, PowerPoint, Outlook *Property management systems *Revenue management systems *Travelclick *Revinate *TripAdvisor *OTA websites I am keen to expand my professional network as much as possible. If you’d like to do so as well, or you’d like to schedule an interview with me to discuss a potential employment opportunity, connect here or email me at [email protected]. I look forward to hearing from you.
Boutique Hotel in Brisbane CBD With Epic Street Art: Themed Artist Rooms with Private Balconies, Courtyards & Spas. Free Movies, Wines & Late Check Out.
Novotel Brisbane Airport is perfectly positioned within the Brisbane Airport & Skygate precinct. The hotel offers a blend of premium Brisbane airport hotel accommodation options that cater to the business, leisure and conference traveler. Our Brisbane airport hotel features 157 non-smoking rooms and suites. This 4 ½ star Brisbane airport hotel offers a superior conference centre, a large rooftop terrace swimming pool and a contemporary in-house Bar and Restaurant.
*Controlling daily operations, employing, supervising, training and mentoring personnel *Managing a hotel throughout refurbishment *Supervising a hotel handover to new owners *Customer liaison and service, developing cohesive working relationships with key stakeholders *Managing guest comments, resolving complaints and enquiries *Revenue management, compiling, introducing and managing sales and marketing plans and activities to maximise occupancy *Ensuring sound financial management through accounting and financial control practices, reporting and systems *Managing asset registers and operating stock controls *Ensuring operating and service standards are reviewed and maintained *Compiling analyses, reports, forecasts, budgets, presentations, correspondence and other documentation *Working as a strong leader of a unified team with strict enforcement of health and safety regulations *Quality control and assurance *Controlling outsourced contracts, including security, laundry and cleaning *Achieving 4.5 star hotel status after hotel was refurbished, with a TripAdvisor scorecard from 65 down to 20 out of 166 hotels in Brisbane
*Supervising daily operations, recruiting, managing, training and mentoring staff *Managing a hotel throughout major refurbishment *Overseeing a hotel handover to new owners *Client service and liaison, building dedicated working relationships with key stakeholders *Guest comment management, resolving enquiries and complaints *Complete revenue management, establishing, implementing and managing effective marketing and sales strategies and activities to maximise occupancy *Maintaining firm financial management through various financial and accounting control practices, systems and reporting *Controlling asset registers and operating stock controls *Reviewing and maintaining operating and service standards *Producing reports, presentations, budgets, forecasts, analyses, correspondence and other documentation *Performing as a dedicated leader of a cohesive team with firm enforcement of health and safety regulations *Quality assurance and control *Controlling outsourced contracts, including security, cleaning and laundry *Achieving a 4.5 star hotel status after refurbishment of the hotel, with a TripAdvisor scorecard from 65 to 20, out of 166 Brisbane-based hotels