Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Proven achievements in aviation, quality & compliance, stakeholder management, quality & assurance, businesses management and sales & marketing Extensive operational and commercial background in international and multi-cultural environments Consistent delivery of productivity gains, via innovative business solution, whilst working with all aspects of stakeholder management in dynamic and challenging markets High integrity, focused and driven leader Affiliations: Embraer Legacy 650 Advisory Board (2014) Gulfstream Customer Advisory Board Member (2012-2014) Licensed Aircraft Engineers Association, MEBAA Founding Member Key Skills: Highly Self Motivated, able to work in a team environment or autonomously to achieve company objectives, with a passion for success and able to get the job done.
As Director Service (MEA, APAC & Europe), my primary responsibility is for the successful execution of service to AS&E customers, with an added focus on customer experience and account management. With an understanding and knowledge of various contracts and contract deliverables, my focus is to support and deliver varying Service Level Agreements, whilst improving customer experience. As part of the Strategic Planning & Global Expansion Team for AS&E, my experience will bring new ideas on how to globally provide different levels of service and cost structures in order to capture and increase service, with a long term strategic goals for growth.
Responsible for restructuring the Commercial Department, and implementing controlled systems and processes, it now encompasses four divisions; Client Relations, Business Development, Contracts & Tenders and Sales & Marketing the Commercial Division underpins all assets and revenue within Falcon.
Specific focus on key project performance and profitability, project management and controls development, business process re-engineering, new business revenue generation, client and stakeholder management and long term corporate strategy for the Service Centre. Embraer Maintenance Repair & Overhaul Facility (MRO): Appointed Director of the Executive MRO and Customer support, ultimate responsibility for liaison with all other key stakeholder departments, contractors, third party suppliers and consultants to ensure aircraft are delivered on time and on budget to their customers. Business planning and budgeting: Formalized the annual budgeting process for Service Centre, including introducing template documentation, development of a three to five year forward looking business plans with specific scope for identifying multi-business synergies and ‘packaged’ solutions for clients. Work Project cost controls systems: Implementation of the Embraer Service Centre and imbedded a robust work process, whereby the initial customer work request is reviewed, a quotation is generated and provided to the client within 2 – 5 hours (depending on the job). This not only provides project profitability but also customer service excellence.
Reviewed Contracts and Subscription Services: Initial assessment of the aircraft manufacturer purchase agreements and subscription services to ensure compliance of each aircraft. Being responsible for the aircraft and a member of the leadership team to develop and launch a department-wide review all OEM’s & service providers’ contracts for each aircraft and ensure compliance with contracts. Put the First of Type (G450) onto the UAE aircraft register and smooth EIS. Forecasting & Budgets Management: Developed and managed forecasts and budgets for FAS Fleet & Customer aircraft (5 year projections). Reviewed all maintenance invoices and negotiate rates with manufacturers and suppliers to ensure costs were minimized whilst growing our fleet and capabilities. Operations: Created a new division (fixed wing) which included policy and procedures to run and effectively manage the area. I was responsible to the Sales Department to ensure the aircraft were maintained, well presented and available 24/7. Working directly with the Director of Sales, Flight Operations Department, Logistics, Engineering, Quality, Compliance & Safety, I ensured sales requests were met to ensure the aircraft were available in order to generate as much revenue as possible during the peak periods, whilst ensuring serviceability and safety were maintained. Technical Support: Reviewed and established the Aircraft Maintenance Systems & Minimum Equipment Manuals to enable the aircraft to operate in accordance with the regulatory requirements and remain serviceable. Directly liaised with the aircraft manufacturers and other Service Centers to ensure minimum downtime and disruption to the operation. By carefully managing the forecasted maintenance, defects and conducting preventative maintenance we were able to achieve a 99% aircraft reliability across the fleet.
723 Sqn, providing aircraft maintenance support on AS350, Bell206, Westland Wessex and UH-1H helicopters.