Savannah, Georgia, United States
Greetings! I am passionate about utilizing technology to foster teamwork and collaboration. Over the course of my 20+ year career in Information Technology and Unified Communications, I have honed my expertise in implementing cutting-edge products and technologies that facilitate advanced UC architecture, network security, voice infrastructures, and data center operations. My success can be attributed to my ability to enhance internal and external connections, promote positive brand representation during customer interactions, and improve scalability, service reliability, and user experiences. I take great pride in encouraging enterprise teams to adopt an agile mindset that inspires innovation, creativity, and fairness throughout the entire product development process. As a leader, I am fully committed to guiding and motivating my team by recognizing their unique strengths and promoting their personal growth. My focus is on strategic thinking to ensure that our team is fully equipped to handle any future challenges and scale effectively. I believe in fostering a culture of open communication and collaboration, where everyone can feel valued and empowered to contribute their best work. I am dedicated to maintaining a safe and inclusive workplace that values diversity, equity, and respect for all.
Lead Collaboration Solution Architect responsible for modernizing voice and contact center technologies for 2,500+ US retail grocery, pharmacy, distribution, warehouse, and corporate locations using disparate voice and IVR platforms, including legacy analog PBX, VoIP, Cisco, and Microsoft phone systems. Select Accomplishments: • Migration of CUCM 11.x to CUCM 14 • Centralized/dynamic dial plan using Cisco CUCM SME • Migration of 2,200+ IVRs to Cisco Webex Contact Center • Agent contact center migration to Genesys Cloud Contact Center
Enterprise leader for collaboration, video, and voice technologies in a highly regulated financial services environment emphasizing vulnerability management, operational stability, and business technology partnerships. Managed UC lifecycle/roadmaps, tracked vulnerabilities, and change management controls. Established industry-based standards for deployment using configuration management, observability tools, and audit platforms. Mentored and supervised 21 voice/video engineers and field support technicians.