Gilbertsville, Pennsylvania, United States
Automation & Innovation Service Level Manager with extensive experience leading cross-functional teams in Robotic Process Automation (RPA), Process Mining, and Generative AI initiatives. Proven track record of driving enterprise-wide process efficiency, automation, and digital transformation programs aligned with corporate strategic objectives. Skilled in developing innovative service offerings and technology solutions that optimize operations, enhance productivity, and deliver measurable business value.
-Lead enterprise Intelligent Automation (IA), Robotic Process Automation (RPA), Intelligent Document Processing (IDP), Process Mining, and AI programs that support digital transformation and operational excellence initiatives. Manage and mentor cross-functional teams of engineers, architects, analysts, citizen developers, and interns, fostering innovation, technical excellence, and professional growth. -Provide technical leadership, strategic planning, and governance for automation and AI initiatives, ensuring scalable, secure, and sustainable solutions aligned with business objectives. Partner with executive leadership, business stakeholders, and technology organizations to identify opportunities, prioritize investments, and deliver measurable business value. -Oversee end-to-end program and project delivery, including solution architecture, development, deployment, operations, and continuous improvement. Support RFI/RFP responses, solution proposals, and stakeholder presentations. -Established and led a Process Mining as a Service (PMaaS) capability, enabling data-driven process discovery, optimization, and performance improvement across the enterprise. Collaborate with corporate Generative AI teams to develop and support AI-powered automation and chatbot solutions. -Develop and maintain program governance, policies, standards, procedures, training materials, templates, and disaster recovery plans. Lead Agile Scrum teams of 10–15 professionals, ensuring successful execution of strategic initiatives and delivery commitments. -Manage the Automation Center of Excellence (CoE) and Community of Practice (CoP), driving best practices, standards adoption, knowledge sharing, and automation maturity. Designed and implemented an enhanced Citizen Development Program, including enterprise certification pathways. -Recognized industry speaker and thought leader, presenting automation and AI transformation - Recognized industry thought leader and conference speaker (2023–2026).
Scrum Master / Project Lead- Intelligent Automation (IA) / Robotics Process automation (RPA) Program - Established and maintain program documentation (processes, policies, roles, training, templates) for new RPA program - Leads Agile Scrum Teams (10) - Works with process architect /process owners to develop detailed process maps (Visio) - Create user stories based off process maps for Sprint cycles (JIRA) - Develop project / process documentation, SOPs, project plans, milestone reviews - Established and maintain Center of Excellence (CoE) - Established Citizen Developer Program - Lead internal and functional area teams (developers, Process architect, Citizen Developers) from determining viable automation processes through process approval and through transition to production while following created / established processes - Lead development of digital employees through Automation Anywhere platform - Task BOT, IQ BOT, Metabot, Chat BOT - Lead IA / RPA process evaluation process - Maintain document control repository (Reliance Document Management) - Work with other functional areas on digital transformation goals (Finance, HR, IT, Shared Services, Program) - Aid / Develop / test / troubleshoot bot development within Automation anywhere platform - Automation Anywhere Certified Advanced / Master RPA Professional v360 - Work with programs and other internal functional areas on automation strategies - Lead O&M process - Excellence in Program Performance Achievement Award - 2023
Project Manager responsible for the planning, coordination, risk management and implementation of a single system ERP solution to customers within the batch and process manufacturing industry. (Chemical, Nutraceutical, Food & Beverage, Pharmaceutical, Truss & Building) Manage multiple ERP implementation project team(s) from initiation through post “Go Live” (9-14months) • Customer range from 5m – 500m in revenue • Manage project success criteria, risk management, resource management and scope through daily customer interaction • Develop and maintain project documentation (Project Plan, schedule, Planning, Risk) via MS Office (Project, Excel, PowerPoint, Visio), track enhancement requests, • Track customer issues to resolution via issue tracking tools • Communicate with key project stakeholders (weekly), internal and external, to ensure project success • Refine established internal processes to streamline best practices • Mentor, train and lead junior team members • Establish Project Management Office • Developed and maintain Implementation and PMO processes • Interact with past, present and future customer in yearly Company User Conference
- Manage diverse matrix-ed, multi contractor cross functional team of 12 systems integrator's, verification engineering, and security engineers by effectively performing resource, budget, and schedule and risk management for mission critical high profile customer projects. - Manage multiple simultaneous Agile "projects" (3-4month) SOA architecture transition - Perform coordination, implementation, planning, training and on-site execution of customer tasks (architecture transitions, software upgrades, system relocations, Data center consolidation (ASP/ISP model)) of across multi projects simultaneously (PaaS, SaaS, IaaS) - Interface on a daily basis with customer(s) and stakeholder both domestic and international - Coordinate resource sharing across multiple matrixed and functional based projects on program - Serve as main POC for all customer events related to external sites (36). - Participate in company specific program reviews, audits, mentoring sessions, training and lessons learned activities on a weekly / monthly basis. - Provide cross functional support to other program projects to include, Cloud, Sharepoint, scheduling, IV&V and other that have any effect on stakeholders.
- Manage diverse matrixed, multi contractor cross functional team systems integrators, verification engineering, and security engineers by effectively performing resource, budget, and schedule and risk management for mission critical high profile customer projects. - Manage multiple simultaneous "Agile" projects (3-4month) architecture transitions - Perform coordination, implementation, planning, training and on-site execution of customer tasks (architecture transitions(SaaS), multi system software upgrades, system(s) relocations, Data center consolidation (ASP/ISP model)) of across multi projects simultaneously (PaaS) - Interface with customer(s), stakeholders and contractor both domestic and international - Coordinate resource sharing across multiple matrixed and functional based projects on program - Serve as main POC for all customer events related to external sites (36). - Participate in company specific program reviews, audits, mentoring sessions, training and lessons learned activities on a weekly / monthly basis. - Provide cross functional support to other program projects to include, Cloud, sharepoint, scheduling, IV&V and other that have any effect on stakeholders.
- Acting Systems Integration Deployment Project Manager with direct report to Program Manager. - Manage diverse matrixed cross functional team of 15 systems integrators, verification engineering, and security engineers by effectively performing resource, budget, and schedule and risk management for mission critical high profile customer projects. - Develop project BOE's, proposals, resource allocation plans, master schedule, risk assessment and budget for project. - Respond to customer RFI requests. - Site lead for SOA architecture transitions, new site architecture standup, data center consolidation and multi-system software upgrade efforts to external customer sites (Domestic and international), with achieving both cost and schedule savings. - Communicate daily with senior leadership at customer sites, which results in an established trustworthy customer repour. - Participate in cross project knowledge gathering through mentoring and training. - Perform performance reviews career guidance to team members. - Participate in company specific program reviews, audits, mentoring sessions, training and lessons learned activities on a routine basis.
- Execute in segment level "Beta" testing at customer location. - Perform on-site verification, regression and validation testing per approved test plan and procedures. - Develop test plans, procedures, checklists and reports for use on multiple customer architectures - Coordinate and implement multi system software upgrades in a time critical mission driven environment, which resulted in over 50 successful on-site events. - Manage test activities across project per approved schedule, which achieved schedule efficiencies. - Perform on-site training of new functionality per developed training materials. Participate in cross project knowledge gathering through mentoring and training. - Perform performance reviews career guidance to team members. - Participate in company specific program reviews, audits, mentoring sessions, training and lessons learned activities on a routine basis.
- Managed 7 software development verification engineers, lab resources through multiple iterations of the project software development life-cycle (SDLC) focused on validation, verification on multiple customer architectures. - Developed, maintained and Configuration Managed all test and process documentation for past, current and future software versions including plans, schedules, metrics, procedures, problem reports and lessons learned, which resulted in achievable schedule efficiencies for the program. - Developed training plans, materials for customer end users. - Perform cost, schedule, resource variance and risk analysis for weekly Program manager reports. - Incorporated lessons learned within SDLC, which resulted both budget and schedule efficiencies for the program. - Perform on-site Beta testing customer support for multiple major software deliveries. - Participate and provide input in daily program reviews, customer briefing - Perform Quality Assurance checks and audits. - Participate in CMMI planning, preparation and review, which achieved CMMI Level 5 accreditation