Louisville, Ohio, United States
I’m a Senior Test Engineer / Quality Assurance professional with 15+ years of experience ensuring the reliability, compliance, and performance of mission-critical systems across defense, ATM, and regulated technology environments. I specialize in end-to-end testing, validation, and verification of complex hardware and software systems where failure is not an option. My work consistently reduces defects, mitigates risk, and ensures products meet strict industry, security, and regulatory standards. What I bring to teams: • Test engineering across system, integration, regression, and acceptance levels • Strong experience in regulated and high-reliability environments • Hands-on collaboration with engineering, manufacturing, and compliance teams • Clear, actionable defect reporting and root-cause analysis • A mindset focused on quality, accountability, and continuous improvement I’m known for being dependable under pressure, detail-oriented without losing sight of delivery timelines, and highly effective at translating requirements into robust, repeatable test strategies. Core Areas of Expertise: • Test Engineering & Quality Assurance • Systems, Hardware & Software Testing • Defense & Mission-Critical Systems • ATM & Financial Systems Validation • Compliance, Documentation & Audits • Defect Tracking & Risk Mitigation I’m actively pursuing full-time opportunities where I can contribute my experience to team building secure, reliable, and high-impact products—particularly within defense, aerospace, ATM, or regulated technology sectors. Recruiters & hiring managers: I’m open to conversations and happy to discuss how I can add immediate value to your team.
Responsible for the entire product lifecycle for products from the service organization's point of view. Introduces products into the global service organization, considering the overall economic / business impact. Interfaces between technical experts, the field service organization and relevant departments in R&D, Marketing, Production, Product Management, Quality Assurance, etc. Ensures ongoing and comprehensive analysis of product service requirements. Responsible for the service spare parts strategy and introduction of field replaceable units, base level parts and repair depot-only small parts for assigned products. continuously reviews and validates product related service data to ensure the economic efficiency of all spare parts and products. Creates and implements innovative service concepts, monitoring execution and benefit for DN. Defines and recommends ideas for continuous process and service delivery improvement
As a dedicated Sales Marketing Advisor, I provided comprehensive product and service information to empower customers in making informed decisions. My role involved proactive post-sale follow-ups, ensuring customer satisfaction and fostering long-term relationships. I excelled in identifying unique customer needs and offering tailored solutions to enhance overall satisfaction. In collaboration with various departments, I ensured the seamless delivery of services and products, contributing to a positive customer experience. My commitment to customer success and attention to detail consistently resulted in high levels of satisfaction and loyalty.
As a member of the Strategic National Accounts team, I provide leadership to, and raise the knowledge and skill level of the Account Performance/Relationship Managers/Account Performance Coordinators and provide liaison support on performance issues between the team members supporting the account. Geographically, the size of the account could range from approximately 100 miles to multiple states depending upon the part of the country. I travel 25% to 50% of the time. I provide liaison support between Field Service Reliability and Account Performance/Relationship Manager, Account Coordinators and Business Teams on performance related issues. Perform skills assessments and audits of Account Performance/Relationship Managers and or Account Coordinators as required. Assist with “update training” for Account Performance/Relationship Managers for skill enhancements or as product modifications are introduced to the field. I implement actions or make recommendations to the Account Performance/Relationship Managers to improve the proficiency of the workforce within the region. Assist Account Performance/Relationship Managers in providing on-the-job training and technical support for “beta sites”. I regularly accompany CSEs on selected field service calls in high-priority situations, when problems cannot be otherwise resolved and/or when the situation has been escalated as required. I work with Account Performance/Relationship Managers in the running/analyzing reports and take necessary corrective action to manage repeat calls and reduce units down. I regularly communicated any product design problems experienced in the region through identified processes. I regularly provided input and direction regarding a Account Performance/Relationships Manager’s technical qualifications during the hiring process as well as PEP/PIP documentation.
Piloting of new hardware and software products through multiple stages of the development process Serve as the primary technical consultant for the US & Canada for maximum optimization of project integration as it relates to hardware integration. Support the coordinate and optimize processes together with the responsibilities in the R&D network, service, professional services and product line. Provide support for the sales organization. Oversees the quality management system for assigned areas Coordinate, implement and maintain a Corrective Action System for tracking non-conformance and subsequent corrective action for facility products and processes Perform quality and performance analysis Perform plant internal audit function (Layered Audits) Quality problem solving Train associates in proper containment and problem solving Work with quality auditors Customer liaison for quality issues and concerns Assist in vendor management Execute the continuous improvement plan for assigned area Train associates in the understanding the Quality Policy, expected quality procedures, and quality improvement."
Support the coordinate and optimize processes together with the responsibilities in the R&D network, service, professional services, and product line. Provide support for the sales organization. Software Packaging and Delivery Generate reports and evaluate project maturity based on Hardware KPI’s. Implementation of LoB Systems portfolio in platform software and hardware projects, certifications and pilots. Support the know-how transfer between the system integrators in the US & Canada and central systems integration team for the hardware and software platform. The Hardware Integration Team (HWI) operates with a broad product range from Hardware to Platform Software. The HWI team serves as a partner to transfer extensive know-how into other countries. In addition, the team supports solution-oriented integration projects all over the world. The HWI team serves as the primary connection between LoB Systems and local delivery organizations throughout the organization.
Was part of a team that coordinated international shipments for $18M high visibility part numbers annually through repair cycle, developing and reporting metrics to military customer. Updated daily our serialized asset management database, simplifying data collection and reporting of 227 MX-20 cameras and 145 aerostats over 66 sites for logistics team in Afghanistan and elsewhere. Was assigned to managing our system to track usage and condition of calibrated tooling utilizing business-wide best practices and internal Direct Numerical Control system. Worked alongside the Defense Contract Management Agency in audit and related internal assessments via inspection and corrective action plan support for entire manufacturing facility. Worked on a team that prepared and reviewed inspection criteria for technical drawings and process travelers over 7 local and build to print programs. Worked with supporting CAM (Cost Account Manager) on several military programs, responsible for meeting both cost and schedule. Maintained serialized asset management database, simplifying data collection and reporting of 227 MX-20 cameras and 145 aerostats over 66 sites for logistics team. Assisted senior leadership in the implementation and execution of the line stores inventory management system. Predominately for the $383M Persistent Threat Detection System (PTDS) program to reduce storage space and improve material retrieval time. Remedied Corrective Action Requests (CARs) to Operations for QMS violations. Understanding of the ISO 9001:2000 Quality Management System. Understanding of ISO/TS 16949:2009 standard for the automotive industry. Involved in multiple Kaizen and Six Sigma Projects (Lean Manufacturing). Inactive SECRET clearance. Expired 2015. Utilized Ranorex (Ranorex Studio). Purpose was for regression and functional testing.
Operated and repaired Wescam MX-20, MX-15 and MX-10 camera EO/IR (EON, EOW). Advance PCB testing, modification, population of components and repair. IPC Solder Certification. Supported the testing and deployment of backup battery systems for the prototype spy blimp, HALE-D. Maintained electronic components within the MX-20/MX-15 camera systems for the Persistent Threat Detection System (PTDS). Cameras are equipped with multi-mission sensors to provide long endurance intelligence, surveillance, reconnaissance, and communications to support coalition forces in Afghanistan and Iraq; currently testing technology for border patrol purposes with the Department of Homeland Security. Maintained, repaired, installed and operated 74K Aerostat and payloads. These where deployed in OEF, OIF. Served as member of engineering team charged with building and testing components produced from engineered drawings in support of the $27 million contract with the U.S. Navy VLA program. Key contributor to the development and testing of the LaserNet Fines, which improved the process of analyzing fluid debris and generated real-time data by detecting, counting, classifying, and trending contamination, greatly increasing the lifespan of mission-critical-machinery. Worked on a team in, building and deploying the F-35 JSF (Joint Strike Fighter) flight simulator, which replicated the plane’s cockpit and integrated with a panoramic display to deliver a full mission simulation. Utilized Thermotron Test Chambers to conduct environmental and vibration testing using Unholtz-Dickie, and created test plans for engineering prototypes. Provided subject matter expertise to resolve technology related issues in collaboration with business and IT teams. Troubleshot and diagnosed networks, drivers, and hardware, deployed Windows and Apple operating systems, and installed servers, software, printers, drivers, and system monitoring tools.
Repaired and maintained the Navy's heavy construction and automotive equipment. Including buses, dump trucks, bulldozers, rollers, cranes, backhoes, pile drivers and tactical vehicles. Adjusted and repaired ignition, fuel, electrical, hydraulic and steering systems, as well as, maintained and repaired chassis, frames and bodies. Prepared detailed maintenance records and cost control data and acquired parts. Maintained spare part inventories for equipment repair, databases for preventive maintenance and documentation of repair and maintenance performed.