Jason Crabtree

Scaled Support Specialist at OpenRouter

Winchester, Virginia, United States

About

Experience

  • Scaled Support Specialist at OpenRouter
    Jun 2026 - Present · 1 mo

    OpenRouter operates as a unified interface for large language models, providing developers with access to hundreds of models from dozens of providers while managing billing, analytics, and uptime. Because the platform handles significant global traffic, the support function is critical to maintaining the developer experience across the diverse user base.

  • Senior Technical Support Engineer at Automox
    Jun 2021 - Jun 2026 · 5 yrs 1 mo

    Automox is a cloud-native patch management platform - modern cyber hygiene to raise the world's security confidence.

  • Technical Support Engineer Tier II at Thycotic
    Oct 2017 - Jun 2021 · 3 yrs 9 mos

    Thycotic, a global leader in IT security, is the fastest growing provider of Privileged Account Management solutions that protect an organization’s most valuable assets from cyber-attacks and insider threats. Thycotic’s award winning cyber-security solutions minimize privileged credential risk, limit user privileges, and control applications on endpoints and servers. We have over 7,500 customers worldwide ranging from small IT shops to Fortune 500 companies. Rated #1 in customer satisfaction, achieving a 99% customer satisfaction rating year-over-year. Among Inc. 5000 Fastest Growing Companies with 247% annual growth over the past 3 years.

  • Technical Support Engineer at Tenable Network Security
    Oct 2015 - Sep 2017 · 2 yrs

  • Senior Support Analyst at George Washington University
    Aug 2012 - Oct 2015 · 3 yrs 3 mos