Clayton, North Carolina, United States
- Manager of ServiceNow developers and administrators supporting IT and Business users digitize and streamline processes - Led end-to-end implementations of ITSM, HRSD, and PSDS (CSM) - Lead ITOM team to deliver and maintain healthy CMDB using Discovery, Event Management, & Service Mapping tools
- Lead a team that provides advanced level response and support for users of NCDOT computing and network services - Responsible for the administration, support, stability, and security of enterprise systems, servers, and networks - Ensure infrastructure security and stability across all locations in NCDOT - Supervise specialists and analysts responsible for data center operations, server operations, advanced level support, web server administration, system monitoring, incident response, and 24x7x365 on-call support - Facilitate the implementation of enterprise level systems and services, making them a key stakeholder in the majority of NCDOT IT initiatives during both the implementation and support phases of system development lifecycle - Develop and maintain key strategies to automate operational tasks with the intention of continuously increasing the team's efficiency - Review, implement and administer all changes to NCDOT's Quality Control and Production computing infrastructure and platforms - Install, configure and perform maintenance of complex systems including operating systems - Manage the full life cycle of foundational systems software and hardware components - Work with system application and development teams to coordinate modification and modernization efforts - Maintain and administer local and enterprise network environments, including patching of all servers and desktops - Responsible for monitoring and outage reaction of all production servers and applications Capacity planning and providing recommendations to improve systems and network configurations. - Work with customers to assist with a variety of support issues, including monitoring that security policies are enforced and environments are in compliance with established PCI DSS security standards and industry best practices - Setup and administer in-house and cloud-based solutions for systems such as Office365, Exchange, SharePoint, and Project Server
- Responsible to the Chief Information Officer for: -- evaluating security exposures and threats to determine level of security necessary to protect information systems -- security measures such as firewalls, intrusion detection/prevention systems, content filtering -- building and implementing an agency security awareness program -- developing, maintaining, and publishing agency information security standards, procedures and guidelines, including compliance monitoring procedures; assist in resolving security policy issues and in implementing security procedures -- overseeing comprehensive incident containment program, providing prompt response to detected security threats -- researching, evaluating, designing, testing, recommending and planning implementation of security software and/or devices -- reviewing security implications of design or changes to new or existing network system architectures and applications -- analyzing application security needs based on the sensitivity or proprietary nature of the data -- managing remote access for all agency employees - Perfom network administration tasks on agency LAN -- maintain and configure network switches, routers, and firewalls -- administer active directory, LANDesk, ePO, and all file server actions -- serve as technical contact between agency and ITS for all issues relating to WAN connectivity, DNS registration, and LAN integration with the state WAN - Participate in procurement process for network hardware and software - Participate in capacity analysis, expansion planning, LAN design, and DR planning
- Infrastructure Enterprise Platform Services (EPS) team member responsible for engineering IT solutions - Service owner and subject matter expert (SME) for Endpoint Security and Mobile Device Management - Endpoint Security lead engineer, implementing, upgrading and supporting all McAfee products to include VirusScan (anti-virus), Endpoint Encryption (disk encryption), Change Control (file integrity monitoring), Data Loss Prevention (data and device control), and Rogue System Detection -- Installed McAfee's centralized management solution, ePolicy Orchestrator, to manage, maintain, and deploy all software and updates, ensure client security compliance, and provide detailed reports -- Managed ePolicy Orchestrator on VMware server platform with NetApp storage on three tiers - Test, QC and Production - using SQL databases to house all data within ePolicy Orchestrator -- Participated in change management process during all product enhancements and upgrades -- Ensured PCI DSS compliance on applicable information technology infrastructure and provided reports during annual PCI DSS audits -- Created and maintained documentation to install and support all McAfee applications -- Trained IT-Operations, Desktop Support, and Help Desk staff to support all McAfee products - Mobile Device Management lead engineer, implementing and supporting security via the software as a service solution, MaaS360 by Fiberlink -- Created profiles and centrally pushed from console to devices to implement and enforce security, pre-configure applications and services, and detect non-compliance -- Deployed applications from the MaaS360 console based on NCDOT employee requests -- Trained IT-Operations, Desktop Support, and Help Desk staff to support all mobile device users - EPS and SME for the upgrade of DMV's Automated Testing System (ATS)
- One of eight IT Operations team members supporting over 300 Windows, Linux and Unix servers, physical and virtual, spread across eight physical locations within the city of Raleigh -- Deployed and maintained virtual servers within VMware vSphere Client using NetApp storage - Created, updated and deleted user and computer accounts within the Active Directory console -- Project lead for successful Active Directory migration for all field offices across the state - Migrated legacy HP storage area network data over to newly procured NetApp storage - Managed and maintained DHCP to include creating and modifying scopes and static IP addresse reservations; managed DNS for domain name resolution across multiple domains - Applied Windows patches monthly or as needed via Windows Server Update Services (WSUS) - Created and updated Exchange e-mail accounts for over 10,000 NCDOT users - Received and implemented requests for change (RFC) on all physical and virtual servers - Monitored server and network health and integrity with HPSIM and What's Up Gold applications - Participated in 24x7 on-call rotation, responding to all outages outside of normal business hours
- Member of a global Windows server support team that received and implemented Infrastructure Service Delivery Requests - Installed and/or upgraded new and replacement HP physical servers in a Windows Server environment - Deployed new VMware virtual servers from the VMware vSphere Client - Migrated existing physical servers to virtual servers via VMware's Physical-to-Virtual (P2V) utility - Administered Active Directory environment with the creation of group policy objects (GPOs); created and updated user and computer accounts; granted authentication permissions - Deployed Symantec Antivirus to all Windows servers via an automated scripting process - Applied Windows critical patches to servers during maintenance windows using Shavlik - Received and implemented SAN storage data migrations using Secure Copy or Robocopy - Coordinated with network team for proper configuration of IP addresses and switch ports - Installed and configured Northern Storage Suite quota server application to manage file space quotas - Performed disaster recovery of servers and assisted NetBackup team with data restore tickets - Participated in the global Windows on-call rotation schedule, providing 24x7 support for troubleshooting and resolving server, network, storage, and IT application outages - Received and resolved help desk tickets for Windows server issues to include file/folder access, server administration access, network printer access, server unavailability, and authentication
- Installed and upgraded over 100 HP servers to the current Windows Server operating system - Maintained and optimized DNS zones, DHCP scopes, and WINS in Windows Server environments - Responsible for troublshooting and resolving server operating system issues with application teams upon receiving notification from customers - Patched servers and workstations via Microsoft Windows Server Update Services (WSUS) - Implemented and configured VERITAS Backup Exec for full nightly/monthly/yearly backups - Performed disaster recovery of servers and restored files using VERITAS Backup Exec - Installed and configured HP Systems Insight Manager to monitor, maintain, and upgrade BIOS, firmware, and drivers on all servers, automatically notifying system administrators of critical and major alarms through SMS, e-mail, and alpha-numeric pagers - Within the DHCP management console, assigned reserved IP addresses to end users' PCs that required remote access through the firewall to secure and DMZ domains - Optimized the Active Directory environment, including access, security, and permissions - Installed and configured IPSentry to monitor agency websites and network addresses with automatic notification of downtime to system administrators