Providence, Rhode Island, United States
As an experienced Training Program Manager with twenty years in the consumer electronics industry, I am a dedicated and enthusiastic educator who excels at cultivating employee/customer learning experiences with robust training content, engaging delivery, and inspirational leadership. My areas of expertise include Adult Learning Theory, Instructional Design, Multi-Media Production, Project Management, and Training Delivery. I’m equally passionate about live in-person training delivery as I am at developing innovative virtual training experiences.
Responsible for the creation and implementation of product & technical training globally for Bose resellers. - Advisory partnership with Bose strategic account managers to develop training curricula for Bose resellers. - Work closely with Bose New Product Managers to deliver product launch training & demonstrations for reseller stakeholders, reseller sales staff, and internal Bose employees. Training events are facilitated in-person through various virtual formats and live events such as CES, Best BuyAchievers/Holiday Leadership Meetings, and CEDIA expos. - Development of training assets for use within global sales channels, including new product support, new hire onboarding, and third party labor support programs. - Development and management of LMS training curricula for global reseller partners. - Creation of product training videos for America's Wholesale resellers featuring the top three key selling features of current Bose products. - Project management of technical layout and product demonstrations for Bose Product Booth during CEDIA Expos (2015 - 2018) and Best Buy Achievers and Holiday Leadership meetings (2017 – 2020).
Training program manager for the home audio custom installation business at Bose. This market is made up of various distributors and buying groups within a close network of storefront dealers focused on custom installation of Bose products. Responsibilities include: •Development and facilitation of instructor led product & technology trainings at dealer events and industry trade shows such as CEDIA, BrandSource Summit, CE Pro 100, ADI Expos and AVAD Vender Expos. •Development and facilitation of monthly online webinar product & technical trainings for dealer network. •Development of product & technology online training curriculum through Lectura and Storyline software for delivery through online learning management systems. •Project management of training certification process for dealers. •Development and facilitation of instructor led product, installation and service training for Bose Global Service Partners at various training summits in Malaysia, Indonesia and Dubai.
Responsible for the design, development and facilitation of Product and Technical Support call center training programs for Bose retail automated product demonstration displays, Built Invisible custom installed systems, Bose Aviation products and Bose global service center support. Regular attendance of organizational meetings, group collaboration with Field Technical Group and Knowledgebase for creation of product support documents, as well as the author of training manuals documenting process, policy, procedure of specialized product and technical support. Also responsible for the design, development, and facilitation of Product and Technical Support new hire training program. Course content includes over forty years of Bose® product knowledge and their integration with existing and upcoming technologies, customer service skills, Bose® Corporation organizational awareness, and data entry systems skills.