Atlanta, Georgia, United States
• Design, develop, and maintain automated dashboards and reports to track key business metrics and KPIs, driving data-driven decisions across merchandising, supply chain, and business operations reducing manual reporting by 30% • Leverage large data sets and advanced analytical techniques in SQL, Excel, Tableau and visualization tools to automate recurring reporting and improve efficiency across analytics processes • Conduct and run deep-dive ad-hoc analyses to identify sales trends, inventory gaps, and customer behavior patterns, providing recommendations that improve efficiency, optimization and revenue growth • Proactively and consistently analyze the overall performance of our onboarding and policy holder experiences to identify trends, anomalies, or other potentially actionable insights • Provide executive-level reporting and storytelling to senior leadership and stakeholders, aligning insights with organizational priorities and merchandising strategies • Drive continuous improvement in reporting processes by identifying gaps, implementing automation, and standardizing performance measurement frameworks • Partner closely with Product Managers, Engineers, and cross-functional stakeholders to identify knowledge gaps, influence roadmaps, and ensure data-informed decision-making across the product lifecycle • Identify opportunities to improve analytical methodologies or introduce new techniques to improve analytical deliverables • Produce performance reports (e.g. scorecards, dashboards, ad-hoc reports) for clients, and ability to recognize and troubleshoot data anomalies • Analyze large and complex data sets to identify, interpret, and communicate trends, patterns, and opportunities
• Primary support for senior merchants and product leaders in driving sales, optimizing inventory, and generating profit for department classes across 2000+stores in the US, PR, GU, and USVI • Use analytical systems to understand key merchandising metrics (e.g., class productivity, pricing strategy, product trends, pricing trends, store performance, inventory status, margin rate) and provide recommendations for optimization • Partner with cross-functional teams including, product marketing, design, IPR, online merchandising, field support, and vendor partners to identify solution to recurring market trends and business problems and trends for decision makers at all levels • Fostered strong client relationships by regularly visiting vendor and client sites, and stores across all markets • Managed the insights provided during site visits to understand the client’s strategy and goals, dissect previous store performance, synthesize past and future local market promotional events to adjust pricing recommendations for the client and enhance profitability • Managed category business and product line reviews, focusing on assortment mixes, product innovation, pricing structure, and performance specific to merchandising touchpoints and KPI’s; work with key support functions to assist in preparing for negotiation presentations through analysis to business partners and executive teams • Conduct test experiments across the core business areas (inventory monitoring, in-store execution, visual merchandising, pricing strategies) to drive the mid- and long-term strategies using data driven insights
• Drafted communication toolkits to advise clients on communication best practices to use during interviews, press conferences and speaking engagements • Lead weekly check-ins with clients and reporting key insights to the account management team to inform the progress on quarterly goal execution and overall business objectives • Analyzed the effectiveness of marketing experiments to optimize future marketing strategies and increase customer engagement • Executed crisis communication and change management strategies to mitigate potential risks in client media exposure
• Managed all assigned client accounts to ensure monthly and quarterly goals were being met using organization methods within MS Office Suite such as excel spreadsheets, project, and PowerPoint presentations • Collaborated with other teams, i.e. communications, human resources, and analytics teams, to optimize strategic planning and to develop customer success plans for client accounts • Communicated daily with clients to deliver future growth and expansion opportunities, current success rates, and other industry expertise and knowledge • Supported the development of onboarding materials and toolkits for new clients and accounts to educate them on Milan360’s suite products and services and the capacity of the business partnership
• Communicated with clients to ensure all pre-sale processes and documentations were completed based on company guidelines • Prepared and delivered daily firm-wide work reports using company data systems • Collaborated with the team to ensure daily team tasks and goals were efficiently completely • Managed and completed daily and weekly workloads for multiple firm clients
• Drafted and reviewed demand letters, interrogatories, complaints, client matter letters, and motions for attorney review • Organized and maintained case documents, exhibits and attachments to exhibits • Researched, briefed and prepared cases in preparation for litigation • Attended and briefed plaintiff/defendant depositions in preparation for trial • Communicated with clients regarding medical records information and case follow-ups via email and phone