Houston, Texas, United States
- Sales Process Coordination: Receive and process requests for quotations, purchase orders, and sales orders. Liaise with internal teams to ensure the transition of sales orders from sales to operations. - Customer Support: Act as a point of contact for customer inquiries via phone and email. Address questions, resolve issues, and ensure a high level of customer satisfaction. - Records and Database Management: Maintain and update sales and customer records in a Customer Relationship Management (CRM) system to ensure all information is accurate and current. - Reporting: Compile and generate regular sales reports, including performance metrics and sales forecasts, for the sales team and management. - Sales Team Support: Assist the sales team with administrative tasks, such as preparing quotes, proposals, and presentations. - Internal Communication: Facilitate communication between the sales team and other departments, including marketing, finance, and logistics. - Project Assistance: Provide administrative support for special projects or marketing initiatives, such as following up on leads from trade shows.
- Maintain organization and accuracy of project documents such as RFP documents, quotes, purchase orders (POs), etc. - Review and complete RFP/RFQ, Qualification and Questionnaire packages. - Develop and maintain spreadsheets and/or databases, and create customized reports as needed. - Review and summarize customer contracts, ensure specific requirements are met. - Provide backup and support for team members when needed, including assisting with USA Commercial training and coverage.
- Execute consultative sales tactics, effectively communicating product benefits aligned with client objectives - Promote a welcoming and comfortable environment internally and externally - Utilize a strategic combination of targeted marketing efforts and out bounding to build pipeline revenue - Maintain an accurate pipeline ensuring clean reporting within the organization - Demonstrate a relentless appetite for learning by regularly completing trainings on our portfolio and any emerging technologies
- Learned and became knowledgeable of services provided by Dell Technologies. - Collaborated in a team setting to create and present weekly pitches on services with a real-life customer scenario. - Shadowed Services Sales Representatives to gain insight on how customer needs drive Dell’s sales process. - Remained up to date on new products, technology, and services offered.
- Qualified prospects to invite to Neighborhood Gift as well as write and send daily follow up emails to build rapport. - Booked meetings for account managers to follow up with prospects while tracking and reporting the success (emails, phone calls, and any lead generation activities). - Learned new sales skills while working with other employees to advance from business development into other departments.