Grand Prairie, Texas, United States
•Answer in and out bound calls<br>•Close down house accounts from all outlets such as the market place and general guest accounts<br>•Maintaining a safe and clean environment for both employees and guests<br>•Resolving any questions or concerns guests may have <br>•Keeping track of lost and found items<br>•Modification of past, in house, and upcoming reservations<br>•Sorting and filing paperwork<br>•Data entry<br>•Help in other departments when needed (housekeeping and breakfast)
•Acknowledging and enrolling Hilton Honors members and informing new members of its perks
•Check guests in while delivering a refreshing and lasting impression •Acknowledging and enrolling Marriott Bonvoy members and informing new members of its perks •Receive out/in house calls and route them to the correct outlet •Balance House accounts for food and beverage, guest accounts, and sales accounts •Generate and run revenue reports for all outlets •Sort and create audit packs •Receive and exchange cash as needed •Provide directions and information about local entertainment and dining
•Worked alongside the GM to complete payroll tasks •Helped direct guests through the hotel •Provided directions to local restaurants and entertainment •Maintained a clean environment •Promptly answered in house and outside reservation calls •Managed group/meeting reservations •Stocked and placed orders for the market place
•Trained 5 of our current front office agents on Lightspeed, our reservation system •Answered main phone line to help guests with questions, concerns, and dispatch transportation to/from airport and other off property runs in a timely manner •Ensured all guests’ requests and amenities were completed before their arrival and departure •Efficiently and effectively checked guests in and out •Collaborated with other departments to prepare for group arrivals to ensure a wonderful stay •Resolved any issues the guest may have encountered during their stay •Learned how to balance the house revenue from all outlets •Organize and put away reports printed nightly •Ensure all employees are up to date for the beginning of the new day