San Gabriel, California, United States
- Serve as a liaison for the department in routine administrative and project coordination activities including phone calls, inquiries and any other designated matters - Assists Provider Relations team with daily functions of administrative service - Maintains team documentation in accessible media, formats and structures - Maintains supplies inventory by checking stock to determine inventory level and anticipates needed supplies, places, expedites orders and verifies receipt of supplies - Proactively identifies potential administrative problems and Identifies possible solutions, creates documentation, templates, prepares reports and analyzes data to resolve problems
• Utilized Touchworks EMR and handled correspondence between patients and doctors • Answered 30+ phone calls daily, greeted patients, and handled provider schedules • Contributed to and lead staff meetings by reporting trends in metrics, advising leadership on resources needed and preparing information to be disseminated • Verified patient insurances prior to appointment and collected copay's upon patient arrival • Offered company's online health portal and assisted patient with signing up if needed
• Aided in the recruitment process by screening resumes using iSIMS to schedule interviews • Maintained employee records by filing updated documents into individual personnel files • Assisted with on-boarding and training by managing paperwork, preparation, and verifying employee demographic information • Handled all clerical and administrative duties including preparing new employee badges, recording and relaying messages, and providing callers and walk-ins with information about the company • Managed request for office supplies and HR forms such as PAFs, benefit pamphlets, and petty cash requests when low on items
• Maintained accurate patient records and provided office employees with assistance • Triaged over 50 calls daily on a multi-line phone system and directed them to department based on customer needs • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives • Provided clerical support to company employees by copying, faxing and filing documents