Singapore
Accomplished Business Analyst with 9 years of experience driving digital transformation in Automotive and Healthcare. Proven track record of delivering strategic solutions through requirements gathering, process optimization, and data-driven insights. Successfully implemented 3 system integrations and 1 data migration within 3 years, yielding significant cost savings and efficiency gains. Customer-centric and detail-focused, with a passion for leveraging technical expertise to drive business outcomes, foster collaborative partnerships, and deliver tailored solutions that exceed stakeholder expectations.
RESPONSIBILITIES: a) Elicit, analyse, and document business requirements from stakeholders. b) Identify, analyse, and improve business processes to increase efficiency, reduce costs, and enhance customer experience. c) Collaborate with development team in solution design. d) Create and maintain Functional Specification Document (FSD). e) Communicate with stakeholders to ensure their needs are met and manage expectations throughout the project lifecycle. f) Assist project manager with project planning, coordination, and monitoring. g) Collaborate with internal QA team and business testers in testing and quality assurance activities to ensure solutions meet business requirements. h) Develop user guide and provide post roll-out support to end-users during solution implementation. ACCOMPLISHMENT: a) Successfully implemented data migration from CNS IT System to AIC360 in 2021. b) Successfully implemented system integration with Senior Engagement Application (SEA) system in 2022. c) Successfully implemented system integration with interRAI system in 2024. d) Successfully implemented GP IT Portal Release 1 (HSG Initiative Project) with HSAR integration in 2024.
• Work with the business units to conduct user requirements analysis for enhancement and new system development. • Work closely with both in-house and offshore development teams in project implementation, system enhancement and testing. • Conduct system integration testing. • Document business system processes. • Conduct end-user training for system and enhancement implementations. • Provide first-level post-rollout support.
• Implement accounting and inventory solution for clients. • Provide advice to clients to meet their reporting needs. • Provide technical support and training to clients.
• Provide system support on retailing system (inventory and POS systems). • Conduct training on MIS activities to increase system users’ expertise. • Develop, implement and maintain policies and SOPs in MIS. • Responsible in system administration – ID management. • Generate analytical reports (via MySQL) for management. • Liaise with system vendor on company’s business requirement. • Develop web application to improve productivity.