New Zealand
Develop and execute strategic sales and business development plans to increase revenue across rooms, meetings, weddings, social events, and MICE segments. Build and maintain key partnerships with corporate clients, wedding planners, and travel agents, ensuring long-term business relationships. Lead and mentor the sales team, providing training and performance coaching to achieve departmental goals. Oversee planning and execution of meetings, weddings, social events, and MICE groups, ensuring seamless operations and exceptional guest experiences. Analyze market trends and competitor activity to identify growth opportunities and optimize pricing strategies. Prepare sales forecasts and sales reports for senior management, ensuring alignment with business objectives.
Oversee and manage wedding, social events and group from initial planning to successful execution. Participate in wedding fairs and networking events to generate new leads and strengthen market presence. Conduct sales calls and client meetings to drive revenue and build strong relationships. Train, mentor, and develop new staff, ensuring high performance and service excellence. Work on implementation of the OSEM system for new properties, including process development and operational readiness.
Contacting potential clients to establish rapport and arrange meetings. Finding and developing new markets and improving sales. Attending conferences, meetings, and industry events. Developing quotes and proposals for clients. Supports the coordination of all aspects of the development process both internal and external, including prospecting/qualification, pitching, due diligence, contract negotiations. Analyzes information and evaluates results to choose the best solution and solve problems. Works with team to use processes and systems that are in place and make recommendations for incremental improvements, implementing these recommendations where appropriate. Establishes and maintains complete and up-to-date information to ensure accurate reporting. Training personnel and helping team members develop their skills
Analyse local market trends and develop packages for lead opportunities. Contribute to the selling strategy of the hotel, and manage the sales department to achieving that strategy Understand the competitive market place and implement offers and service commitment Negotiate room rates/packages with corporate clients Ensure the Sales Team Members are developed effectively and generate High quality sales service standard in creating a repeating events/corporate clients. Work within current business strategies and recognise potential opportunities Communicate with all departments in event, group arrangement and corporate VIP arrivals Attend Sales events when required Report on a weekly/monthly basis appointments, calls made, month end corporate production and list of business leads
Converting event and group leads. Ensure guest satisfaction. Contact guest via calls or arranged meetings to discover their needs and requirements Prepare and present sales proposal to potential account, highlighting the best features and qualities of the hotel Provide guest with a list of available services and their accompanying prices and offer discounts when necessary to close the deals Assist guest in suggesting the most appropriate service that best meet their specifications and needs Collaborate with operation staffs ( FO, F&B, Kitchen, HSK) to ensure clients have a good time Monitor the guest service quality from the check in, to event and check out of the hotel to ensure guest are tended to appropriately Conduct price negotiations with client on behalf of the hotel management to reach a favorable bargain for both parties Process and facilitate requests for customized services such as wedding arrangement and decoration, AV equipment, and room setting Coordinate and organize the details of an event such as catering, accommodation, seating, and security Resolve and quell misunderstandings within a hotel premises Maintain contact with guest to obtain feedback and to discuss opportunities for future business
Secondment for supporting operation in Green Leaf Niseko Daily arrival and departure experience. Handling guest inquiries and request as concierge Run Night Audit, checking staff daily transactions
Attending job scope as At Your Service and replying reservation emails bookimg Guest service and relationship Handling shift and job task arrangement Ensure daily FIT and group arrival, departure experience