Helsinki Metropolitan Area
Customer-oriented and solution-focused professional with over 10 years of experience in customer service, sales support, procurement, logistics, and international B2B business. Throughout my career, I have worked in a variety of roles involving order processing, customer relationship management, purchasing and sales processes, import and export operations, and business development. My experience spans both international organizations and growth-oriented companies. I particularly enjoy coordinating projects, helping customers, and solving practical challenges. I value clear communication, smooth collaboration, and ensuring that tasks are completed efficiently and as agreed. My strengths include strong organizational skills, initiative, teamwork, and the ability to manage multiple priorities simultaneously. I enjoy working with people, developing new opportunities and building strong professional networks. I am highly social, proactive and motivated by continuous learning and growth. Currently interested in expanding my expertise further through new collaborations, projects and future career opportunities.. 🌍 Let’s connect and create something meaningful together.
I am responsible for sales and marketing activities at Mikfast, including new customer acquisition, B2B prospecting and identifying potential customer contacts. In my role, I identify customers’ sourcing and delivery needs, explore alternative supplier and component solutions, and coordinate customer meetings and follow-up actions. I independently building Mikfast’s LinkedIn presence and am responsible for the company’s LinkedIn content, networking and visibility development. My work supports new customer acquisition, B2B prospecting and strengthening the company’s brand awareness.
Mikfast, a B2B international trading company, links customers and suppliers around the world. Our business experts from different countries get you what you want from the right place at the right time. Mikfast are more than just traditional consultants. We aim to improve a client’s profits by increasing sales and purchases. When consulting, we look to achieve immediate economic results, something many consultancies try for but few can actually pull off. We don’t demand restrictive contracts for months in advance, or deposits on our services
At CoverGlobal, I was responsible for serving the customer portfolio, prospecting, contacting new potential customers and managing sales orders in an international business environment. My role included cold calling abroad, receiving and following up on orders, after-sales activities, production calculations and coordinating communication between customers, suppliers and internal stakeholders. I also supported both sales and purchasing processes and provided customers with the required information, product pictures, documentation and spare parts worldwide. In addition, I was responsible for developing the company’s Odoo ERP system, which supported key business processes such as sales, purchasing, inventory management, deliveries, invoicing and customer service.
At Eurolaite, I worked in a versatile Sales Assistant role supporting sales, purchasing, logistics and customer service processes. I coordinated purchase and sales orders, handled invoicing, prepared offers and communicated with customers, suppliers and international principals. My responsibilities also included import and export-related tasks, logistics coordination, delivery follow-up and handling reclamations. I worked closely with both domestic and international stakeholders to ensure smooth order processing, clear communication and reliable deliveries. In addition, I supported the company’s marketing activities by coordinating email marketing and updating the company homepage. Key areas of responsibility included sales support, order processing, purchasing support, invoicing, logistics, import and export, customer communication, offers, reclamations, email marketing and website updates.
At Weber-Stephen Nordic, I worked with order processing, sales back office and customer service in an international environment. I supported importer operations for Finland, Estonia, Lithuania, Latvia and Iceland. My responsibilities included handling sales orders, back orders, invoicing, shipment follow-up, delivery complaints, returns and customer service by phone and email. I also supported retailers and internal sales teams, maintained customer data, campaigns and pricing information, and assisted in trainings and trade fairs when needed. In my daily work, I used Navision, CRM, Aspect, Outlook, Lync, Microsoft Excel and Word. Key areas of responsibility included order processing, sales back office, customer service, invoicing, logistics, import, delivery follow-up, reclamations, returns, retailer support and internal sales support.
Myyntilaskutus ja puhelinvaihteen hoito. Ohjelmistoina käytössä Office-ohjelmat, Visma Nova, Vtiger ja AcerClient