Brampton, Ontario, Canada
• Assisted in responding to written discovery requests and coordinating the exchange of file information. • Drafted and reviewed legal agreements and documentation. • Helped attorneys prepare for pending litigation by coordinating case file information.
• Built trusting relationships with customers to better understand their needs. • Enhanced customer satisfaction with fast, knowledgeable service. • Collaborated across departments to resolve customer-related issues. • Answered inbound calls to handle various concerns and close sales.
• Modelled exemplary behaviour and standards to inspire staff members. • Supervised teams and individuals, giving feedback on performance and setting goals for improvement. • Organized schedules and daily assignments for the team, leveraging individual knowledge and strengths to maximize team success.