Toronto, Ontario, Canada
Experienced shift manager with a demonstrated history of working in fast-food restaurant industry. Skilled in Quality Assurance, Quality Control, Hazard Analysis and Critical control Point HACCP, Food safety and Food handling. Strong professional with Post graduate diploma focused in Quality Assurance and Food analysis from Centennial College. Looking opportunities to upgrade my skills and expertise from food service industry to food manufacturing industry.
• Demonstrated effective leadership and team-building abilities while overseeing food preparation and to ensure that food safety and operations standards are always maintained, resulting in improving restaurant evaluation from 75% to 85% after one year. • Trained and scheduled new shift managers to ensure smooth daily operations that contributed to an increase in customer satisfaction while maximizing profits, minimizing losses, and ensuring all performance indicators are met. • Motivated and encouraged team members to ensure continuous improvement in both customer experience and employee satisfaction while successfully increasing surveys from 30 to 150 in a month which eventually gave the firm top-ranked OSAT(Overall Satisfaction). • Utilized complex problem-solving skills by supervising the day to day running of the shift in the absence of the Store Manager • Completed diverse administrative functions, including payroll, product ordering, cost control, and inventory management. • Displayed product knowledge and utilized effective sales techniques through suggestive selling resulting in boosting profit, sales, employee retention, and customer service in a very competitive industry.