Birmingham, Alabama, United States
Experienced, dedicated, detail-oriented professional with background focused in the operations of a state government agency for 10+ years. Skilled in Customer Service, Complex Problem Solving, People Relations. Looking to leverage my skills and experience to pivot into the Human Resources field. I have a B.S. in Business Management and am currently working on my MBA with a focus in Human Resource Management.
•Oversee and strategically manage operations for the agency's largest division, including division administration and management team, overseeing 168+ Alabama ABC Select Spirits locations statewide with a workforce of 650+ employees. •Assess and oversee budget allocations for the division, conducting regular evaluations to reallocate funds as necessary and make recommendations for the upcoming fiscal year, aligning with division needs and agency goals. •Creates, develops, modifies, and reviews job specifications to include the establishment of new positions, modifying and revising current job announcements to meet the needs of the agency. •Review personnel needs, reallocating positions where applicable withing budgetary confines and staffing parameters. •Contribute, collaborate, and develop training resources and engagement opportunities for division employees, ensuring continuous improvement and skills enhancement. •Promptly respond to and resolve commercial and public complaints, investigating and effectively troubleshooting customer and client-related issues. •Draft, review, revise and maintain divisional policies and procedures, ensuring full compliance with relevant local, state, and federal laws. •Conduct investigations, draft reports, review submissions, and approve disciplinary actions for subordinate employees in accordance with inter-agency policy interpreting various laws, regulations, and protocols. •Organize and conduct recruiting events, including panel interviews for new hires and promotional interviews. •Conduct comprehensive reviews and evaluations of employee performance appraisals, offering coaching, guidance, and feedback as needed to foster professional growth. •Design signage for inter-agency purposes, public messaging, and events. •Collaborator on Real Estate committee to assess the requirements of locations, considering options for relocation, remodeling, or renovation to seize new opportunities for agency growth and advancement.
Highly responsible administrative work assisting in planning and directing the state sales operation functions of AL ABC Board. • Communicates with management on behalf of the Division Director. • Accountable for the streamline of operations and activities in 90 Alabama ABC Select Spirits locations across North and Central Alabama with 360+ employees spread across eight districts. • Collaborates with the Division Director, COO and Agency Administrator to sustain, promote, and grow departmental programs and services. • Participates in strategic planning and presides over meetings as needed. • Organizes division meetings including determining the time and place and drafting and delivering correspondence such as agendas, topics, and summations. • Assists in analyzing budgeting and monitoring expenses, as well as assessing and providing budgetary needs for upcoming fiscal year. • Conducts recruiting events and panel interviews for new hires, and promotional interviews. • Reviews and evaluates employee performance appraisals and providing coaching, guidance and feedback as needed. • Investigates, drafts, reviews and approves submissions of disciplinary action of subordinate employees in accordance to inter-agency policy and State of Alabama Human Resource policy interpreting various rules, regulations and protocols. • Drafts and maintains policies and procedures, ensuring compliance with applicable local, state, and federal laws. • Delivers presentations to employees to educate them on new initiatives, procedures, or projects. • Acting as a department or company representative to other departments, divisions, business partners, stakeholders, and the public. • Performs other tasks as needed.
Makes recommendations to the Assistant Director (Merchandising), Product Management Director and COO on department initiatives and projects, i.e. Display Program, In-Store Tasting Scheduling, De-listing Process, Listing Process, Signing and Go Spot Check. •Supervises approximately 80 stores and conducts store visits of assigned region monthly, bi-monthly and quarterly to ensure all stores are following all department initiatives related to merchandising, category management and training. •Directs the performance of Store Reset, which encompasses supervising multiple personnel such as store associates and vendor reps, of locations that are updated, remodeled, relocated and new builds. •Ensures all updated shelf sets are properly disseminated and implemented based on templates (individual store shelf sets) from Central Office on a quarterly basis. •Ensures New Items Listings are properly places on the shelves according to the base plans generated in Central Office for the assigned region of stores. •Interprets, communicates and implements display planners (PowerPoint) six times a year from Central Office to stores. •Appointed to several panels making recommendations concerning for potential programs, events and initiatives that the agency may pursue. •Communicates the placement of incoming new items listed and their placement on the shelf and in stores. •Utilizes ERP system D365, builds loads designated for Display programming, store set deliveries and special deliveries. •Utilizes D365 and Pro-Diver to generate sales reports to analyze sales patterns and trends for various brands. •Responsible for all duties and responsibilities in absence of Assistant Director of Product Management.
• Manager of a top tier retail/wholesale operation. • Responsible for directing the sales and stock control activities of the largest sized state-owned liquor store. • Serves as inventory and product specialist, researching, organizing and maintaining an extensive product file. • Coordinator of in-store inventory audit ensuring accuracy of counts and reconciling shortages and overages using store forms. • Overseer of location Kronos Time and Attendance System for store employees developing work schedules and maintaining inputs. Assisting with the training of others with the same responsibility. • Oversee the continuous training and development of six store employees probationary and permanent status. • Review and evaluate employee performance appraisals (pre/mid/final). • Set up the ordering and merchandising of product as far as position in the warehouse and how much is ordered. • Learning the sales area that the store is in and ordering and managing product inventory to fit the market area and customer demand. • Build excellent relationships with customers through proper communication, giving correct and relevant information and treating each with personal care and attention providing professional customer service.