Warsaw, Mazowieckie, Poland
Monitoring and maintaining system availability by managing and scheduling jobs, providing 2nd level support to Service Desk and 3rd level support to IT-Supporters. Interacting with Database Specialists, Infrastructure Specialists, Network Specialists and Developers in all tasks related to job schedules, monitoring, batch operation, backup/recovery and maintenance of schedule tools, environments. Performing administrative operations in managed systems as requested by business or IT to maintain the systems. Work with Infrastructure and Operations as well as Application Development teams to develop, implement and control high quality batch applications supporting. Solving infrastructure application or service problems to achieve the service level agreements.
Providing support to end users through all appropriate channels, aligning IT activity to business, prioritize and assign necessary resources to close end users problems. Interacting with second line support or external vendors. Tracking, prioritizing and documenting all incidents reported to the service desk. Diagnosing software and hardware problems in order to provide most efficient solution.
Handling incoming requests from customers and 2nd level agents. Performing initial assessment, diagnosis and remote IT systems support. Providing in-depth troubleshooting and resolution of hardware or software problems with the use of diagnostic tools. Cooperating with other levels of technical support and field service engineers Escalating potential problems and complex incidents, observing technical or process problems and offering improvement suggestions.Handling incoming requests from customers and 2nd level agents. Performing initial assessment, diagnosis and remote IT systems support. Providing in-depth troubleshooting and resolution of hardware or software problems with the use of diagnostic tools. Cooperating with other levels of technical support and field service engineers Escalating potential problems and complex incidents, observing technical or process problems and offering improvement suggestions.
Comprehensive support of business customers from military and energy sectors, public institutions, government, domestic and international banks, worldwide telecommunication providers. Supporting field engineers in solving technical problems, improving communications between clients and technicians. Supporting implementation of new CRM solutions within the company.
Remote configuration of customer computers, modems, routers, digital TV HD set-top boxes. Clarifying service invoices, payments. Assisting during configuration of firewalls, antimalware and antivirus programs. Editing and clarifying the complaints. Supporting field technicians. Activation and deactivation of customer subscription plans.
Remote support for customer mobile devices. Checking the correct operation in perpaid and postpaid billing systems. Activation and deactivation of customer accounts and services.