Buren, Gelderland, Netherlands
Key Responsibilites: • Assist in the support of Netherlands Applications and other related Application teams. • Lead projects towards implementation and continual improvements • Provide support and assistance in Projects • Ensure end-users get the best possible support. • Responsible for the escalation and reporting of deviations to agreed Service Level Agreements and working with suppliers and internal resources to ensure timely resolutions. • Interface towards Asset Support Advisor locally • Follow up ad hoc escalations and tickets on a daily basis • Maintain and update the CMDB Solution • Develop and build alerting systems for key/critical applications • Work with support partners to develop and maintain the SQL Estate
Team lead for three teams within Global Application Services. *Team lead for the Microsoft CRM team. (Sales, Marketing, Finance and operations, Supply chain management and Human Resources) *Team lead for Microsoft Business central Team (Ms Navision 2009, Ms Navision 2016, MS Business Central. *team lead for IFS ERP support team. Key responsibilities: *Service Delivery Management *Coordinate support, changes and projects within the team. *Organization and monitoring of the Operational cycle (Scrum/Agile) *Monitoring and managing Service level agreements within the teams. *Onboarding, developing and reviewing team members and contractors. *Relationship management and alignment with external service providers , contractors and *First entry point in escalation process. *Chairperson/Lead in the team lead meetings of the Global Application Services department.
Key responsibilities: •Analysis, preparation and execution of implementing Microsoft Business Central with the Software vendor for VCK logistics Ocean freight with regards to Warehousing, Finance Management, Sales & Service Management, Project Management, Supply Chain Management, and Operations Management • Coordination and collaboration of change management and support between the software Vendor and the Company. • Proving training to the departments for skill improvements and application Knowledge. As a secondary role coordinated the logistics project department to coordinate and execute logistic assignments which were considered outside the normal processes of the supply chain such as for the Ministry of Defense and Industrial Clients.