McKinney, Texas, United States
Technology business leader helping organizations excel in their markets by leveraging reliable, creative solutions. Firm believer that honest and frequent communication and realistic expectation setting are keys to successful project implementations. Extensive experience creating and managing complex technical projects. Proven ability to establish departmental goals that support an organization's vision and mission. Constantly working to motivate myself and peers towards professional excellence across disciplines. Nine years of hands-on experience designing, delivering and managing customer-driven solutions including: Windows Server 2003, 2008 and 2012, storage area networking (Dell PowerVault MD32xx, Equallogic PS series), switching and routing (Cisco, Dell, Hirschmann), VMware ESX/ESXi 4.x & 5.x, VMware Workstation, security (Cisco PIX/ASA, Barracuda, AppRiver, Juniper, SonicWALL, Firebox, Symantec, McAfee), messaging (Exchange 2003 and 2007), data retention/BCDR (DataDomain, CommVault), incident-tracking systems(Track-It!, FootPrints, ServiceDesk Plus, CA Unicenter), systems management/monitoring (SolarWinds, Kaseya), database (SQL 2005/2008, MySQL), telephony (Avaya, Asterisk, Nortel, Cisco), directory services (LDAP, Active Directory, NDS) and end-user experience. I believe we should never shoe-horn technology where it doesn't fit. Fundamentally, technology provides the platform and tools that allow businesses to do what they do best as efficiently and securely as possible. Technology should always serve the business and the business should always drive technology. Specialties: • Capital & Operating Expense Management • Change Management • Client Relationship Management • Customer Support Center Management • Employee Development • Incident Management • Problem Management • Project Management • KPI Reporting & Trend Analysis • Service Delivery • Strategic and Tactical Planning • Technology Infrastructure Planning & Design
Oversee the day-to-day operations of Prime's IT department including network, server and virtualization infrastructure, end-user computing, systems/performance monitoring and support services. Provide solution architecture and technology consulting services to customers. Key influencer on all technology-related concerns for Prime. Advocate of employee development and training programs. Converted approximately 70% of Prime's infrastructure to a virtualized platform. Implemented CommVault backup solution to improve data availability and retention. Introduced private cloud services to improve inter-office connectivity and data sharing. Presently building new BCDR infrastructure,
Oversee the day-to-day operations of Prime's IT department including network, server and virtualization infrastructure, end-user computing, systems/performance monitoring and support services. Provide solution architecture and technology consulting services to customers. Key influencer on all technology-related concerns for Prime. Advocate of employee development and training programs. Converted approximately 70% of Prime's infrastructure to a virtualized platform. Implemented CommVault backup solution to improve data availability and retention. Introduced private cloud services to improve inter-office connectivity and data sharing. Improved upon existing BCDR solution.
Responsible for oversight and direction of departmental operations including leveraged infrastructure and service delivery teams and staffing decisions. Built and managed Leveraged Service Desk from the ground up including build-out and conditioning of new Call Center that now serves over ten clients and handles over 8000 contacts per month. Represents the department in management, client and executive meetings. Leads weekly client-facing meetings covering operations, relationship and strategy. Participates in annual budget planning and review meetings. Acts as key decision-maker in tactical planning and system/product selection for critical business functions. Produces client deliverable reporting packages representing monthly SLA attainment and KPI summaries. Contributes to solution design and architecture with specific regard to capacity planning and functional gap analyses in pursuit of new business. Led and managed project plan for build-out of company's first Leveraged Network Operations Center in Richardson, TX. Integral component in technical site assessments and implementations for providing open-source 'black box' EMR solution to rural and community hospitals around the country.
Worked in starting up the new corporate headquarters in Richardson, TX. Provided remote technical support to consulting team and onsite support to core business leaders.
Assisted in designing and executing solutions for a variety of small- to medium-sized businesses in the DFW metroplex.