Eureka, Missouri, United States
Experienced professional within the insurance industry with success in developing relationships with our customers and other co-workers within the industry. Experienced leader, planner and specialist who strives to provide a results driven response when our customers go through a traumatic experience.
-Investigate complex situations ranging from coverage questions to liability -Negotiate settlements for represented parties -Investigate injury claims with situations ranging from soft tissue to fatalities -I have been used as a resource for property damage and injury claims by my team as well as other specialists -Provide an empathetic voice to customers and clients after they have experienced a traumatic event -Develop professional relationships with clients and legal representatives as I progress further in the claims process -I currently have my non-resident Florida Property and Casualty license as well as licenses to handle claims in all 50 states
-I provided an empathetic ear to customers when they expressed concerns about their auto claims -I investigated different situations involving liability, coverage, fraud and property damage -I was used as a resource by my team as well as other teams while I was in Express -I was a mentor to new Associates who came out of training -I assisted a team to develop a bot that would correctly reassign claims to the correct team. This mainly involved UM/UIM claims -I was able to complete continuing education and was able to receive my licenses to work claims in all 50 states
- I was able to train and mentor new employees when they were hired to work for the company -I ran crews ranging in size from 2-6 people depending on the size of the property -I was the immediate point of contact if there were concerns with our crew and the property manager - I made sure that we completed our properties in a timely manner while providing accurate and high quality service