La Cygne, Kansas, United States
· Administer M365, Teams, Azure, Intune, and D365 environments for 50–100 employees. · Provide comprehensive IT support for internal employees and external clients. · Develop and manage dashboards and reports using Power BI for data-driven decision-making. · Oversee hardware deployment and lifecycle management for employees. · Lead project service automation initiatives, optimizing time tracking for invoicing accuracy. · Manage Dynamics 365 (D365) projects to enhance operational efficiency.
· Designed and implemented custom CRM enhancements to streamline business processes. · Developed end-to-end custom portal using HTML, JavaScript, and Power Apps. · Conducted Microsoft licensing assessments, ensuring cost-effective solutions. · Provided client system support and troubleshooting for Power Platform applications. · Developed scalable and user-friendly applications with Power Apps.
· Independently adjusted insurance claims for disasters, including hailstorms, hurricanes, tornadoes, and floods. · Demonstrated attention to detail and efficiency in high-pressure environments. · Completed inspections before deadlines regularly.