Leuven, Flemish Region, Belgium
Passionate about, Transformation, Change Management & Business Development, creating positive impact and driving growth and innovation 20+ years of experience identifying opportunities for efficiency gains in complex and dynamic environments, overseeing the adoption and integration of new technologies to enhance operational efficiency. Fluent in 3 Languages (English, Dutch & French). Services Provided Customer-Centric Leadership ▪ Develop and implement strategies to ensure exceptional customer experiences ▪ Align operational processes with customer needs and feedback ▪ Build and mentor a high-performing operations team instilling a mindset focused on customer satisfaction, problem-solving, agility, and collaboration Operational Excellence and Process Improvement ▪ Develop and execute an operations roadmap that supports both immediate performance improvements ▪ Partner with the CEO and Management Boards to align operational initiatives with company goals ▪ Implement performance metrics and accountability frameworks that align with both financial and operational KPIs. ▪ Forecast and manage budgets to achieve operational and financial targets. Technology and Innovation ▪ Oversee the adoption and integration of new technologies to enhance operational efficiency ▪ Evaluate and deploy automation, AI, and data analytics tools to modernize the company’s operational backbone ▪ Foster a culture of continuous improvement
Freelance consultant supporting organizations in interim management, work force management or HR transformation projects
A BlackFin Capital partner company
At SERIS I head the Customer value proposition team. Connectivity, integration and ROI are key for us and our partners in the engagement contracts we take on together.