Aarhus, Central Denmark Region, Denmark
I build strong relationships, improve processes, and turn complexity into direction and performance. In my current role, I manage the full lifecycle of O&M contracts, acting as the primary interface to customers and asset managers. I performance, ensure commercial alignment, and create transparency in complex operational setups. My work sits at the intersection of technical, commercial, and organizational dynamics — from performance optimization and contract management to claims handling, reporting, and continuous improvement. Beyond the core role, I contribute to developing new solutions, including SCADA-related offerings, and work on strengthening the link between contractual entitlements and operational delivery. With a background in sales, customer-facing roles, and business development, I understand how to translate needs into solutions that work in practice and deliver commercial impact. I thrive in international environments and navigate across cultures with ease, supported by three languages.
• Manage full O&M contract lifecycle, ensuring delivery in line with contractual, technical, and commercial KPIs • Act as primary customer interface, partnering with asset managers to drive performance, transparency, and trust • Maximize turbine performance and availability, balancing technical optimisation with customer expectations • Contract renewals and commercial growth, including service sales, change orders, and additional offerings • Drive customer satisfaction and retention through structured engagement, reporting, and issue resolution • Manage claims, disputes, and contractual deviations, ensuring risk mitigation and value protection • Coordinate cross-functional delivery teams (service, technical, sales, engineering) • Ensure safety compliance and follow-up across operational activities • Oversee portfolio of open issues, securing timely closure and continuous improvement • Deliver monthly performance reporting and communication, translating technical data into business insights • Support site issue resolution, acting as escalation point between customer and internal teams
• Volunteer, contributing to strengthening community resilience and crisis preparedness through training, coordination, and planning • Coordinated first aid response teams at large-scale events, including Aarhus City Half (+10,000 participants) • Delivered training to 500+ participants in courses such as “Ready for 72 hours” and “Youth Crisis Preparedness”, adapting content to different audiences • Helped develop practical procedures for first aid response at larger public events • Gained experience in leading and motivating teams in high-pressure situations, with a focus on clear communication and calm execution
• Drove market development and growth initiatives across the DACH region, proactively identifying opportunities and expanding partner relationships • Acted as a key commercial interface between partners, technicians, and internal stakeholders, aligning market needs with business strategy • Built and strengthened dealer and partner relationships, supporting onboarding, retention, and long-term growth • Developed and delivered technical training and onboarding programs for German partners and technicians, improving product adoption and sales performance • Adapted training content and communication to different target groups, ensuring effective knowledge transfer and engagement • Managed commercial dialogue and follow-up with key accounts, supporting collaboration terms and ongoing business development • Supported sales activities through localized marketing and e-commerce content for the German market • Translated market insights into actionable business initiatives, contributing directly to regional growth and expansion
• Supported sales activities in the German-speaking markets, focusing on analysis, localization, and process optimisation • Developed and refined German-language communication and sales material, ensuring strong market fit and consistency • Conducted market analysis, providing input to improve partner strategy and identify growth opportunities • Acted as a coordination point with field sales, supporting a German sales colleague with structure, follow-ups, and communication • Helped streamline internal processes and sales workflows, improving efficiency and clarity across teams • Contributed to more structured sales follow-up and partner communication, strengthening overall execution in the market
• Acted as key interface between Sales, retail partners, and end customers in an omnichannel DIY environment (online + physical stores) • Managed relationships with major DIY chains (e.g. Bauhaus, Hornbach, Toom) as well as smaller partners, ensuring strong collaboration and fast issue resolution • Strengthened dealer network and customer satisfaction through structured communication and proactive partner engagement • Developed and delivered technical product training for German-speaking dealers, increasing product knowledge and supporting sales performance • Supported the implementation and execution of commercial initiatives (incl. Aduro GO) in close collaboration with sales leadership • Ensured consistent partner enablement and alignment across multiple sales channels • Handled end-customer support and claims, maintaining high satisfaction and protecting brand reputation
• Supported the company’s entry and presence in the German market through proactive outreach and partner engagement • Identified and contacted potential bus operators and partners, building an initial network in the region • Conducted meetings and product presentations, introducing the platform to new partners and explaining its value • Maintained and followed up on existing partner relationships, supporting ongoing collaboration • Gained hands-on experience in field sales, networking, and B2B communication in an international settings