Singapore
Operations and revenue leadership across APJ — in cybersecurity, logistics, life sciences and technology. My focus: Order-to-Cash, billing operations, revenue governance, and building teams that deliver. ▪ Recovered GBP 500K in unbilled revenue through systematic gap analysis ▪ Halved billing cycle time and cut errors by 30% at Lloyd's Register ▪ Grew Operating Income by 6% in six months across five SE Asia branches Currently at Tenable, managing end-to-end billing operations across APJ — from license provisioning to revenue recognition and compliance across diverse markets.
Responsible for end-to-end billing operations across the APJ region at one of the world's leading cybersecurity companies, covering a diverse range of markets with varying regulatory, tax, and compliance requirements. ▪ Own the full billing lifecycle — from order validation and license provisioning through to invoicing, revenue recognition, and multi-market regulatory alignment ▪ Lead cross-functional escalation resolution with Finance, Sales Operations, Customer Success and Licensing, ensuring a seamless experience for partners and customers ▪ Drive process automation and workflow standardisation initiatives, reducing manual processing time and improving operational consistency across APJ ▪ Deliver billing performance analytics and revenue forecasting insights to senior management, supporting accurate regional reporting and audit readiness ▪ Govern tax compliance, internal controls and billing policy across multiple APJ jurisdictions, minimising financial and operational risk
Led regional operations across five Southeast Asia branches for one of the world's largest third-party logistics providers, with accountability for P&L, performance, talent and customer governance. ▪ Directed multi-branch operations covering performance management, financial governance, training and customer service across the SE Asia cluster ▪ Increased Operating Income by 6% within six months by identifying and eliminating aberrant margins and post-financial lock adjustments ▪ Improved on-time delivery performance by 15% through data-driven route and dispatch optimisation ▪ Lifted customer satisfaction scores by 25% by redesigning delivery communication and end-to-end lifecycle transparency ▪ Standardised SOPs and operational checklists across all branches, improving process consistency and reducing error rates region-wide
Led billing operations within a Finance Shared Service Centre supporting GBP 300M in annual revenue across Asia Pacific, managing a team of 12 billing specialists. ▪ Reduced billing errors by 30% and increased team efficiency by 20% through targeted process redesign and system improvements ▪ Cut average billing cycle from 10 days to 5 days — significantly improving cash flow velocity and client satisfaction ▪ Reduced billing disputes by 40% through structured cross-functional resolution and root cause elimination ▪ Improved team engagement scores by 20% through structured coaching, training and individual development programs
Oversaw inventory control and distribution operations across Southeast Asia for a US-based life sciences company, supporting both commercial and operational functions. ▪ Managed SE Asia distribution operations including inventory planning, demand forecasting collaboration with sales, and on-time delivery — achieving a 15% improvement ▪ Implemented supply chain optimisation strategies that reduced inventory levels by 30% while maintaining full service level compliance ▪ Established an inbound returns process that reduced claim frequency by 10% and improved inventory accuracy ▪ Coordinated the full relocation of the Singapore distribution centre to the UK with zero service disruption, managing change communications and resource planning end-to-end ▪ Supported SAP customer portal integration through UAT and validation, improving data accuracy and operational efficiency
Managed order fulfilment and invoicing operations for the Asia Pacific distribution centre of a global security and detection technology company. ▪ Oversaw fulfilment operations processing 3,000+ orders per month across Asia Pacific, consistently meeting delivery and accuracy KPIs ▪ Established order-to-invoice policies, procedures and controls, strengthening billing accuracy, collections and dispute resolution ▪ Improved inventory accuracy by 20% through enhanced cycle counting and inventory control measures ▪ Delivered training programs for sales and customer service teams on order-to-invoice workflows, improving process understanding and customer experience ▪ Contributed to the setup of a new manufacturing facility in Johor Bahru, improving regional logistics and distribution speed