Port Moody, British Columbia, Canada
- Present project updates to internal stakeholders, external agencies and vendors to disseminate information and knowledge related to project activities. - Act as a facilitator between internal IT stakeholders, vendors and the operations team and I provide user support to the team by liaising technical issues with the IT team. - Analyze and document requirements to support the project goals. - Coordinate the implementation of project activities and execute project tasks on stringent timelines resulting in successful outcomes of project tasks.
- Identified areas of risk, while reviewing agreements of third-party vendor applications which are deployed in SAP products. I minimized risks by thoroughly assessing the impact of commercial third party’s application and open source software license(s) - Gather user requirements from software developers, product managers and business stakeholders regarding their usage of APIs and web services to determine its compliance with SAP’s business needs. - Managed expectations of product teams, vendors and lawyers by building and facilitating honest and transparent communication between parties. - Identified and provided a tailored API and web service solution for a variety of use cases in different industries – demonstrating a “fit-for-purpose” model. Taking current processes and solutions and adjusting them to fit the needs of the industry without having to reinvent the wheel
- Implemented and conducted UAT testing of new company-wide engagement software. Provided reports and presentations of key strategies and roadmaps as well as security and data implications regarding the usage of the new software. As well, through this implementation, I was responsible for future upgrades and initiated UAT testing for each upgrade - Create and execute innovative solutions to technical issues and communicate issues between software vendor and client to ensure a positive user experience - Assisted in software implementation through testing, user feedback, training, and change management - Developed and implemented an analytics process using Spotfire to improve decision making and client engagement with the platform - Gathered insights and utilized data analytics to provide clients key insights to overcome their rapidly changing business requirements and needs - Facilitated communication and liaised between vendors, customers, and relevant stakeholders