St Albans, England, United Kingdom
Business Analyst mapping processes and evaluating the most efficient/effective ways of forecasting data. Keen to develop and learn new skills. University psychology graduate interested in investigative psychology/ psycholinguistics. Skilled with statistics (SPSS), to the point of assisting peers and PhD students. Enjoys helping others; member of Girl Guiding UK for 20years, gained Leadership qualification. Regularly attends guide meetings. Previously involved with Handicapped Children's Pilgrimage Trust (HCPT) charity, taking children with disabilities and behavioural issues to Lourdes at Easter. Additionally, makes and sells handmade jewelry- personal designs. Specialties: Experience with Microsoft office (Word, Advanced Excel, Powerpoint, Publisher), SPSS, Adobe Photoshop, Photography, Visio
Worked on the transformation project, migrating from an in house CRM and Microsoft Navision to an external provider (salesforce.com and financial force.com). Gathering key requirements to ensure that the system is the right business fit. Throughout this project I have gained knowledge of PRINCE2 and AGILE project management methods. Responsible for management information and forecasting for the Custom and Consulting Business. Working across the various functions at Ashridge to gain the best possible information.
Maintaining in house CRM system with latest lead information. Proof reading business proposals. Liaising with other business units and external suppliers to ensure client satisfaction.
Managing small teams of waiting staff on large functions to ensure customer satisfaction. Training staff to ensure they have the correct level of knowledge to do the job. Assessing client requirements, to make sure that the function runs as smoothly as possible.